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This phase of the blueprint, Improve Service Desk Ticket Intake, will help you align your improvements with business goals and the shift-left strategy.
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This storyboard will help you identify opportunities to provide quality and consistent customer service.
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Read this Executive Brief to understand why service desk ticket intake is crucial to end users.
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Adopt a continual service improvement mindset and make gradual changes to ticket intake. Focusing on a small number of improvements each quarter will allow you to...
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Use this tool to identify opportunities for improvement, both quick wins and longer-term major projects.
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Infrastructure and Operations is crucial to the success of any IT integration for a significant merger or acquisition, yet it is often left to a last-minute scramble....
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Tabletop Planning Results for Practical, Right-Sized BCP Case Study
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Business Process Flowcharts for Practical, Right-Sized BCP Case Study
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Recovery Playbook for Practical, Right-Sized BCP Case Study
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Recovery Workflow for Practical, Right-Sized BCP Case Study
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