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Service Desk Ticket Intake Workflow Samples

Author(s): Ken Weston

This package contains the following sample ticket intake workflows:

  • Ticket intake via email.
  • Phone ticket intake.
  • Ticket intake with contact center technology.

Tags

Service Desk ticket workflow, Help Desk ticket workflow, Ticket intake workflow, Ticket channels workflow, Phone intake workflow, Trouble ticket workflow, Break fix workflow, service desk ticket process, help desk ticket process, ticket intake process, ticket channels process, phone intake process, trouble ticket process

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Thought model representing Improve Service Desk Ticket Intake

Improve Service Desk Ticket Intake

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