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​​Create a Service Management and IT Operations Strategy​ – Phases 1-3

A step-by-step methodology to envision the future of service management and ITOps, assess the current state, and develop a roadmap to align IT initiatives to organizational...

Custom Vendor Landscape: Fleet Management Software

Fleet management software (FMS) is computer software that enables people and organizations to accomplish a series of specific tasks in the management of any or all aspects...

Custom Vendor Landscape: Process Mining Software

Process Mining Software is an essential tool in providing an end-to-end analysis and understanding of business processes. Leading solutions can mine high volumes of data...

Custom Vendor Landscape: Unclaimed Property Management Software

The client is looking for an Unclaimed Property Management software with both front-end capabilities that allow users to submit/report claims; and back-end capabilities for...

Custom Vendor Landscape: Visitation Management Software

Visitor management systems aid in the process of registering, tracking, and managing visitors. It also ensures a high level of security in the ever-sensitive prison...

Incident Management and Service Desk SOP

Use this template to record the key details required for effective critical incident management, including a list of critical IT services, a list of key upper tier...

Embrace Automation Capabilities and Revolutionize IT Operations

​AI features and initiatives can be overwhelming, and if not prioritized, they may become counterproductive. A deliberate and planned ITOps automation strategy can...

Custom Vendor Landscape: Permit Systems

MPM platforms allow municipalities to intake permit submissions and associated documentation, triage them internally for review and assessment, set a disposition and notify...

Custom Vendor Landscape: Policy Management Systems

Policy management systems are leveraged by organizations to enable standardized policy lifecycle workflows, making accessible the tools needed to oversee, update, and...

AIOps Checklist

This checklist will remind you about important steps to take for deploying AIOps.
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