This workbook will help:
- Document insights gained from Info-Tech diagnostics.
- Consolidate the root causes of your organization’s operations and service management challenges.
- Identify Info-Tech resources to support improvement initiatives.
This workbook will help:
​​Create a Service Management and IT Operations Strategy​
​​Move from assessment to action, using an interconnected approach to meet organizational goals.​Service and Operations Task Planning and Role Assignment Tool
​​Create a Service Management and IT Operations Strategy​
Service and Operations Strategy Assessment
Service and IT Operations Strategy and Roadmap Template​
​​Create a Service Management and IT Operations Strategy​ – Phases 1-3