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NiCE鈥檚 2025 Analyst Summit marked a decisive shift toward AI orchestration in customer experience. The company鈥檚 momentum highlights not only innovation potential but also...
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In 2025, every nonprofit leader is grappling with one question: What keeps the mission moving when funding freezes? In a time of volatility, treating marketing as...
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Dialpad has launched an agentic AI platform, extending its unified communications capabilities into autonomous AI operations for customer experience. Dialpad鈥檚 phased...
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Zendesk鈥檚 virtual AI Summit introduced the Resolution Platform, next-generation Voice AI Agents (entering early access in January 2026), and new AI-driven modules developed...
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A methodical guide designed to help you find and select a DXP that meets your organization鈥檚 unique needs.
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Use this research to transform your relationships with stakeholders in order to drive IT satisfaction and success.
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A template that clearly communicates your DXP needs to interested vendors.
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A comprehensive template that will allow you to give detailed instructions to vendors.
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The Canadian leg of Microsoft鈥檚 AI Tour presented a 鈥淐opilot everywhere鈥� strategy for 鈥渇rontier firms.鈥� While data sovereignty was a primary message, important...
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In 2025, Salesforce launched its Next Gen Marketing Cloud, debuting a new 鈥渁gentic marketing鈥� model in which autonomous AI agents independently build, personalize, and...
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