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The tool is designed to identify the gaps in your organization鈥檚 service desk operation. The assessment includes metrics, processes, and technology.
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Value drivers are actionable success factors that align to enterprise goals. This blueprint gives you a balanced value framework to prioritize project, product, and service...
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Establish your value drivers aligned to enterprise goals. Determine your scoring method and insert your balanced value calculation into your intake processes.
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A guide containing a framework for aligning KPIs to goals within this business, along with some insightful KPIs to measure in each area.
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Managed service providers and professional services organizations share in the struggle of effectively measuring the success of their business. This research offers...
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Investing in brand awareness is crucial for companies to stand out from their competitors and continue to grow in a sustainable manner. Successful brand awareness programs...
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Deciding which service desk metrics to track and how to analyze them can be daunting. It is easy to fall into the trap of tracking too many metrics and getting lost in the...
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Simplify your service desk metric analysis. Use this tool to define goal and action-oriented metrics and dashboards for your service desk.
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Deciding which service desk metrics to track and how to analyze them can be daunting. Use this deck to narrow down your goal-oriented metrics as a starting point and set...
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Product groups are under pressure to align the value they provide with the organization鈥檚 goals and overall vision. For the groups that struggle, we see two situations:...
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