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Improving service desk processes requires the cooperation of key stakeholders. Use the executive presentation to provide an overview of the project, its objectives, and the...
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Establish a framework to collect the necessary metrics to properly evaluate current service catalog service levels.
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Establish a framework to collect the necessary metrics to properly evaluate current availability and reliability service levels.
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Establish a framework to collect the necessary metrics to properly evaluate current service desk service levels.
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Moving from planning your WLAN build or refresh to actually executing the project is a big step. Ease the transition by breaking the process down into steps, and completing...
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Moving from planning your WLAN build or refresh, to actually executing the project, is a big step. Ease the transition by breaking the process down into steps, and...
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This tool should be used to monitor key performance indicators and report the success of your release and deployment management process to stakeholders.
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The Change Management Assessment tool will help you identify the gaps in your Change Management process, prioritize process improvement efforts, and measure process success.
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Gather metrics from three sources (business imperatives, high priority business capabilities, high priority initiatives) and insert them into the Metrics Evaluation Matrix...
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A business capability is an abstraction that helps describe what the enterprise does to achieve its vision, mission, and goals. A business capability can be further...
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