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Track turnover on a monthly and annual basis to get a clear picture of turnover quality. Use this scorecard to identify how your organization is tracking against turnover...
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This tool is designed to help you classify and analyze closed service desk tickets. Use the information to analyze your classification scheme and make the case for a...
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Use this roadmap to identify and prioritize tasks that you need to complete as you work to improve your service desk.
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Improving service desk processes requires the cooperation of key stakeholders. Use the executive presentation to provide an overview of the project, its objectives, and the...
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Establish a framework to collect the necessary metrics to properly evaluate current service catalog service levels.
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Establish a framework to collect the necessary metrics to properly evaluate current service desk service levels.
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Establish a framework to collect the necessary metrics to properly evaluate current availability and reliability service levels.
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Moving from planning your WLAN build or refresh to actually executing the project is a big step. Ease the transition by breaking the process down into steps, and completing...
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Moving from planning your WLAN build or refresh, to actually executing the project, is a big step. Ease the transition by breaking the process down into steps, and...
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Use the Mentoring Project Feedback Surveys Template to evaluate the program and garner feedback from the program participants.
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