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The Launch the Project phase will walk you through completing Info-Tech's project charter template. This phase will help you build a balanced project team, create a change...
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Completing the project charter will help you get the project off the ground.
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Create a roadmap of your overall service maturity, and leverage recommendations to get you where you want to go.
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鈥婽he business is rarely satisfied with current service levels. However this dissatisfaction is often based on perception. Without an internal SLA that effectively tracks...
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The service desk is at the front line of IT services and is among the most process-intensive elements of any IT operation. Use this tool and template to assess IT service...
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91制片厂ing a management development program involves a lot of moving parts; it's easy to lose track of where you鈥檝e been. Use this Management Development Program Plan...
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Track turnover on a monthly and annual basis to get a clear picture of turnover quality. Use this scorecard to identify how your organization is tracking against turnover...
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This tool is designed to help you classify and analyze closed service desk tickets. Use the information to analyze your classification scheme and make the case for a...
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Use this roadmap to identify and prioritize tasks that you need to complete as you work to improve your service desk.
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Improving service desk processes requires the cooperation of key stakeholders. Use the executive presentation to provide an overview of the project, its objectives, and the...
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