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鈥婱any IT leaders fly by the seat of their pants, take orders from the business, or keep their strategy in their heads. None of this positions them as strategic partners and...
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All users want VIP support when working with the service desk, but providing that service at scale is challenging. Explore how to create a VIP service that relies on good...
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鈥婣s AI continues to augment and enhance the work humans have typically done, it will continue to upend the labor market, at a faster pace than past technological...
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鈥婦iscover how AI can be used across customer service to enhance support operations and improve customer experience. From content personalization to customer service,...
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The United States鈥� bans on TikTok are a microcosm of the larger tensions between privacy, national security, and global commerce in the digital age. The development and...
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The road to meeting the public鈥檚 evolving expectations of services will get ever steeper in this world of Exponential IT. Learn what IT leaders in the public sector must do...
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鈥婭ntrapreneurship is a top priority at many organizations but rarely achieved. Why is intrapreneurship so challenging? Explore factors impacting intrapreneurship and learn...
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Start your core IT process improvement journey with the actionable insights from this keynote presentation delivered at Info-Tech LIVE 2024.
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As leaders adapt to market volatility and rapid tech advancements, automating PPM is essential. Equip yourself to transform PPM practices and keep your organization agile...
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Start your core IT process improvement journey with the actionable insights from this keynote presentation delivered at Info-Tech LIVE 2024.
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