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The United States鈥� bans on TikTok are a microcosm of the larger tensions between privacy, national security, and global commerce in the digital age. The development and...
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鈥婦iscover how AI can be used across customer service to enhance support operations and improve customer experience. From content personalization to customer service,...
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鈥婣s AI continues to augment and enhance the work humans have typically done, it will continue to upend the labor market, at a faster pace than past technological...
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鈥婣utomated operational processes (Ops) are increasingly driving efficiency, speed, scalability, innovation, and other major benefits for organizations. DevOps, DataOps,...
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鈥婭T is a team sport, and adversarial relationships between central and distributed IT are unproductive. Historically, organizations have vacillated between centralizing or...
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All users want VIP support when working with the service desk, but providing that service at scale is challenging. Explore how to create a VIP service that relies on good...
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Insurers are responding to an increasingly hostile cybersecurity threat environment by insisting on restrictive contractual language. Organizations must assess their...
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Social engineering is one of those tried-and-true attack vectors that seems to be at the core of many high-profile security breaches. Take these steps to ensure your...
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鈥婨nterprise application implementations face significant obstacles to success. The right implementation partner is critical. Smooth the path to your implementation鈥檚...
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鈥婱any organizations rely on an outdated security incident management program or, worse, don鈥檛 even have one, relying instead on a reactive, case-by-case approach. Improve...
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