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鈥媁e are on the cusp of a customer experience revolution. AI is the future 鈥� it is automated and personalized, combining automation with the human touch that we have all...
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It is time to stop thinking about requirements and start thinking about business capabilities.
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IT鈥檚 current reality is one where the pressure to manage cost, increase productivity, and innovate relentlessly continues to rise. In this engaging keynote presentation, we...
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鈥婱any IT leaders fly by the seat of their pants, take orders from the business, or keep their strategy in their heads. None of this positions them as strategic partners and...
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鈥婨xplore the importance and impact of the EU AI Act. Organizations within its purview will need to prepare to comply with the Act. Effective compliance will require a clear...
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鈥婣s AI continues to augment and enhance the work humans have typically done, it will continue to upend the labor market, at a faster pace than past technological...
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All users want VIP support when working with the service desk, but providing that service at scale is challenging. Explore how to create a VIP service that relies on good...
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Security strategy is about the choices we make to prioritize what we do to better protect our data. A comprehensive and flexible security strategy that mitigates risk is...
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鈥媁ith the threat of Q-Day fast approaching, organizations must decide when to move away from conventional algorithms and adopt quantum-resistant cryptography. In deciding...
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鈥婭t can be easy to think AI can accomplish anything, but there are fundamental limits to its potential. Understanding the basic ideas behind chaos theory can help you...
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