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Tagged - ITIL

Service Management Roadmap Project Charter

This project charter helps you document the initiative stakeholders, project team members, communication plan, and project status.

Create a Service Management Roadmap – Phases 1-4

This blueprint will help you develop a roadmap for your service management program.

Create a Service Management Roadmap

More than 80% of the larger enterprises we’ve worked with start out wanting to develop advanced Service Management processes without having the cultural and organizational...
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Organizational Change Management Capability Assessment Tool

This tool will help you assess the current organizational change management capabilities in your organization.

Apple Is Upping the Standard for Enterprise IT

Apple has announced several new consumer services. Your users will expect the same level of quality from their enterprise Apple experience.

Subscription Growth Leads ServiceNow to a Strong 2018 Year-End Close

ServiceNow announced financial results for its fiscal year ending December 31, 2018. While new customers account for some of the results, subscription revenue increases are...

Service Desk Efficiency Calculator

The purpose of the Service Desk Efficiency Calculator is to assess the impact of different improvements on service desk cost and productivity.

Academy: Configuration Management | Phase Four

91ÖÆÆ¬³§ a Roadmap

Academy: Configuration Management | Phase Five

Sell the Roadmap

Small Enterprise Change Management Policy

The small enterprise change management policy properly manages how to effectively change management requirements and create a solid policy.
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