|
The server configuration policy establishes the standards, procedures, and restrictions for new servers being installed within the company.
|
|
|
This tool is designed to help you classify and analyze closed service desk tickets. Use the information to analyze your classification scheme and make the case for a...
|
|
|
Use this roadmap to identify and prioritize tasks that you need to complete as you work to improve your service desk.
|
|
|
Improving service desk processes requires the cooperation of key stakeholders. Use the executive presentation to provide an overview of the project, its objectives, and the...
|
|
|
This tool should be used to monitor key performance indicators and report the success of your release and deployment management process to stakeholders.
|
|
|
This tool will generate a gap analysis, and provide recommendations to help you achieve your target state. Use these results to target your investment in release and...
|
|
|
The Change Management Assessment tool will help you identify the gaps in your Change Management process, prioritize process improvement efforts, and measure process success.
|
|
|
Use this template to outline the details of a major departmental or organizational change.
|
|
|
Use this tool to help you map concerns to the relevant stakeholders, and plan IT department effort.
|
|
|
This role represents a source of accountability for the continual improvement program. The CSI Manager will be the champion for all Continual Service Improvement...
|
|
