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Infrastructure teams are struggling to keep current with the constant release of new deployments, patches, and updates. Simultaneously, they are under pressure to provide...
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The release and deployment standard operating procedure (SOP) should be used to establish and document a formal release and deployment management process at your...
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This tool can be used to identify gaps in your release and deployment management process to guide improvements and measure success.
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Organizations are struggling to keep current with the constant release of new deployments, patches, and updates. Use this blueprint to help you assess gaps in your release...
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This phase will help you assess multiple aspects of your service management program to establish the current state.
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Use this tool to assess your current overall service management maturity level, as well as percentage of completeness for individual processes.
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This blueprint will help you develop a roadmap for your service management program.
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This phase will help you take the outputs from the current state assessment, synthesize themes, and identify roadmap activities.
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This phase of the blueprint will help you establish a project charter to get buy in for maturing your service management practices.
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This tool will help you assess the current organizational change management capabilities in your organization.
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