What is Zoho CRM?
Zoho CRM gives you a 360-degree view of your complete sales cycle and pipeline. Identify trends, spot opportunities, increase efficiency, and reduce costs with the right answers. Zoho CRM is an online customer relationship management software for managing your sales, marketing, support in a single system. Zoho CRM helps businesses of all sizes build excellent customer relationships, with features like an inbuilt AI sales assistant, sales pipeline management, marketing automation, analytics, and more.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
94 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoho CRM?
Pros
- Trustworthy
- Fair
- Acts with Integrity
- Reliable
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Lead Management
Activity and Workflow Management
Customer Service Management
Sales Management
Account and Contact Management
Analytics and Reporting
Marketing Management
Telephony and Call Center Management
Mobile
Quote Contract and Proposal
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Breadth of Features
Usability and Intuitiveness
Business Value Created
Ease of Customization
Product Strategy and Rate of Improvement
Ease of Data Integration
Ease of IT Administration
Availability and Quality of Training
Vendor Support
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Zoho CRM Reviews
- Role: Sales Marketing
- Industry: Technology
- Involvement: Initial Implementation
Submitted Sep 2024
Great experience using, seamless integration
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Emily F.
- Role: Finance
- Industry: Other
- Involvement: End User of Application
Submitted Sep 2024
User-friendly and reliable CRM
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
The way it offers us a structured pipeline is amazing and also we can track leads for conversations. Its dashboard is well organized, the interface is user-friendly and all functionalities are easy to access. I really appreciate the way it is working and providing services.
What is your favorite aspect of this product?
It is easy to customize this tool without technical expertise. The automation of the sales process is outstanding specifically follow up emails and updating records. I have been using this tool from years and now I have become an expert of using its all features. Its customer support is also providing good technical assistance. I appreciate its team which keeps on updating its features. Moreover, it is an affordable CRM platform.
What do you dislike most about this product?
All features are working well so there is nothing negative about this tool. I am satisfied with its user-friendly service.
What recommendations would you give to someone considering this product?
It is a reliable CRM platform. I would highly recommend this, you will surely love it because of the way Zoho is organized I do not think there would be any other tool that could be this perfect.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Effective Service
Seemaa P.
- Role: Operations
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Aug 2024
Great to use, time saving
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
Zoho CRM offers extensive customization options, allowing users to tailor the CRM to fit their specific business processes. This includes customizable modules, fields, layouts, and workflows, which can be adapted to meet unique needs and preferences.
What do you dislike most about this product?
One aspect of Zoho CRM that some users find challenging is its complexity and learning curve. Due to the extensive customization options and robust feature set, new users may initially feel overwhelmed. Navigating through all the settings and configurations to get the CRM set up exactly right can take time and effort.
What recommendations would you give to someone considering this product?
while Zoho CRM is generally known for its affordability, add-on costs for advanced features or integrations can add up, potentially impacting the overall cost-effectiveness if many additional functionalities are needed.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
