What is Zoho CRM?
Zoho CRM gives you a 360-degree view of your complete sales cycle and pipeline. Identify trends, spot opportunities, increase efficiency, and reduce costs with the right answers. Zoho CRM is an online customer relationship management software for managing your sales, marketing, support in a single system. Zoho CRM helps businesses of all sizes build excellent customer relationships, with features like an inbuilt AI sales assistant, sales pipeline management, marketing automation, analytics, and more.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
95 Plan to Renew
2
Since last award
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoho CRM?
Pros
- Trustworthy
- Fair
- Acts with Integrity
- Security Protects
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Lead Management
Sales Management
Customer Service Management
Activity and Workflow Management
Account and Contact Management
Analytics and Reporting
Marketing Management
Telephony and Call Center Management
Mobile
Quote Contract and Proposal
Vendor Capability Ratings
Ease of Implementation
Usability and Intuitiveness
Breadth of Features
Business Value Created
Quality of Features
Ease of Customization
Ease of Data Integration
Ease of IT Administration
Product Strategy and Rate of Improvement
Availability and Quality of Training
Vendor Support
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Zoho CRM Reviews
Taisa N.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Jun 2025
Simple and Effective CRM Solution
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
Price compared to market leaders
What is your favorite aspect of this product?
Easy to use
What do you dislike most about this product?
Lack of advanced automation
What recommendations would you give to someone considering this product?
Easy Way to Manage Customer Relationships
Pros
- Helps Innovate
- Trustworthy
- Efficient Service
- Effective Service
Emmanuel I.
- Role: Sales Marketing
- Industry: Energy
- Involvement: End User of Application
Submitted May 2025
Most flexible and cost-effective CRM tool
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
It is affordable and give a premium CRM features at an inexpensive price. its also has a comprehensive automation and Ai feature.
What is your favorite aspect of this product?
The AI assistant is a fantastic feature that helps with predictive sales forecasting and sentiment analysis.
What do you dislike most about this product?
The interface is a bit outdated and support isn't that actively responsive.
What recommendations would you give to someone considering this product?
Zoho isn't plug-and-play, invest time in customization and you will enjoy the best of it going forward.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Vaishali S.
- Role: Sales Marketing
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Apr 2025
Zoho CRM : Powerful Tool To USe.
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
Zoho CRM is very easy to use. It is affordable. It is highly customizable and it has a lot of features, No need to buy any extras. CRms mainly focus on sales and matketing, Zoho gives us a full suite such as sales, marketing, support, and it has finance too that can grow with the business.
What is your favorite aspect of this product?
I am using this tool on daily basis to do my work. It is super easy to Use. It has a lot of feature which saves my time. It is very flexible and customizable. I can adjust fields, layouts and workflow to see how my team works. It is super handy.
What do you dislike most about this product?
I use this tool on daily basis. It is the best tool for my work. It saves my time. It has many features which are really good which helps to make my work smoother. There is nothing to dislike about this tool..
What recommendations would you give to someone considering this product?
My recommendation would be to start with the free trail and really dive into the features. It is super easy to use. It has features like it has customizable workflows and fileds to see how the team works.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
