What is Zoho CRM?
Zoho CRM gives you a 360-degree view of your complete sales cycle and pipeline. Identify trends, spot opportunities, increase efficiency, and reduce costs with the right answers. Zoho CRM is an online customer relationship management software for managing your sales, marketing, support in a single system. Zoho CRM helps businesses of all sizes build excellent customer relationships, with features like an inbuilt AI sales assistant, sales pipeline management, marketing automation, analytics, and more.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceZoho CRM Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Zoho CRM.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
94 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoho CRM?
Pros
- Trustworthy
- Fair
- Acts with Integrity
- Reliable
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Lead Management
Activity and Workflow Management
Customer Service Management
Sales Management
Account and Contact Management
Analytics and Reporting
Marketing Management
Telephony and Call Center Management
Mobile
Quote Contract and Proposal
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Breadth of Features
Usability and Intuitiveness
Business Value Created
Ease of Customization
Product Strategy and Rate of Improvement
Ease of Data Integration
Ease of IT Administration
Availability and Quality of Training
Vendor Support
Also Featured in...
Zoho CRM Reviews
Anu P.
- Role: Human Resources
- Industry: Consulting
- Involvement: Business Leader or Manager
Submitted Apr 2025
Scalable, smart, and surprisingly Affordable
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
Deep customization of modules, layouts, workflows, functions, and even has AI assistant name ZIA.
What is your favorite aspect of this product?
This product has a Blueprint feature that is a game changer, making it easy to enforce standard operating procedures across teams.
What do you dislike most about this product?
It's user interface and initial learning curve.
What recommendations would you give to someone considering this product?
1. Business processes 2. Integration requirements like as email, accounting, customer service tools. 3. Key Workflows
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Perfect T.
- Role: Industry Specific Role
- Industry: Engineering
- Involvement: End User of Application
Submitted Apr 2025
Customizing and automating my business decisions
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
Zoho CRM stands out for help businesses understand my customers better by analyzing their behavior, according to their conversations and sales history as well.
What is your favorite aspect of this product?
I like the samrt tools which help me understand the behaviers of my customers, which help me understand the users need and their future planning for buying things.
What do you dislike most about this product?
Customizations is not that much as we need for us.
What recommendations would you give to someone considering this product?
If you are looking for something which can predict the customers future planning to buying thing then Zoho CRM is the best choice for you.
Pros
- Helps Innovate
- Performance Enhancing
- Enables Productivity
- Trustworthy
Naman M.
- Role: Information Technology
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Apr 2025
Zoho great for businesses to manage the customer
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
Easy to use and implement. Good for small to medium business.
What is your favorite aspect of this product?
Customer relationship personalization. Saving data in a single platform to get the 360 degree aspects of the customer.
What do you dislike most about this product?
many features are not available which distinct them from other platform.
What recommendations would you give to someone considering this product?
yes definitely, this product is very useful for the business of every size because of its cost
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Unique Features
