What is Zoho CRM?
Zoho CRM gives you a 360-degree view of your complete sales cycle and pipeline. Identify trends, spot opportunities, increase efficiency, and reduce costs with the right answers. Zoho CRM is an online customer relationship management software for managing your sales, marketing, support in a single system. Zoho CRM helps businesses of all sizes build excellent customer relationships, with features like an inbuilt AI sales assistant, sales pipeline management, marketing automation, analytics, and more.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
94 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoho CRM?
Pros
- Trustworthy
- Fair
- Acts with Integrity
- Reliable
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Lead Management
Activity and Workflow Management
Customer Service Management
Sales Management
Account and Contact Management
Analytics and Reporting
Marketing Management
Telephony and Call Center Management
Mobile
Quote Contract and Proposal
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Breadth of Features
Usability and Intuitiveness
Business Value Created
Ease of Customization
Product Strategy and Rate of Improvement
Ease of Data Integration
Ease of IT Administration
Availability and Quality of Training
Vendor Support
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Zoho CRM Reviews
Deepika T.
- Role: Vendor Management
- Industry: Technology
- Involvement: End User of Application
Submitted Oct 2023
Easy to use Cost effective User friendly
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
Zoho CRM stands out by being user-friendly, affordable, and highly customizable. Unlike other products, it doesn't require a tech expert to set up or use. You can tailor it to match your unique business needs without coding. Zoho CRM also offers a wide range of integrated tools, like email, analytics, and social media, making it a one-stop solution. Moreover, it's cost-effective, even for smaller businesses. You get access to advanced features like sales forecasting and AI-driven insights without breaking the bank. In simpler terms, Zoho CRM combines ease of use, flexibility, and affordability, making it a top choice.
What is your favorite aspect of this product?
Easy customization Easy to use Cost effective Mobile application
What do you dislike most about this product?
Nothing , ZOHO CRM works fine for me
What recommendations would you give to someone considering this product?
Set the criteria and plan choose the plan make all documents prior set all of your requirement market research
Pros
- Helps Innovate
- Performance Enhancing
- Unique Features
- Saves Time
饾悓饾悮饾惂饾惃饾悾 饾悐.
- Role: Sales Marketing
- Industry: Machinery
- Involvement: Business Leader or Manager
Submitted Oct 2023
Best Report Templates & Easy to implement
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
1) Zoho gives a lot on good report Templates 2) Customization is easier 3) Mobile implementation is well supported
What is your favorite aspect of this product?
At the end of the day, any CRM is most effective, when you are able to view & analyze data properly. In Zoho CRM, the Report Management is so user friendly that you can use it precisely..
What do you dislike most about this product?
At some places: 1) Sales Team is not as good as the product 2) User interface can be more User Friendly
What recommendations would you give to someone considering this product?
Take a Demo, use the product yourself first (process upto the reports creation and templates). Compare the same with others. Then take a call
Pros
- Continually Improving Product
- Unique Features
- Client Friendly Policies
- Helps Innovate
Kim P.
- Role: C-Level
- Industry: Healthcare
- Involvement: Business Leader or Manager
Submitted Sep 2023
Jack of All Trades, Master of None
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
Zoho CRM can do it all. It can handle credit card payments and subscriptions. It can do video meetings and software application development. It can do project management and contract building. It can do online signing and spreadsheets. It even has a telephony system. As such, not even Google Workplace comes close. This is what initially attracted to it. We had a complex suite of tools that integrated more or less seamlessly one with another and it made sense to go with a place that could provide us with all the tools we needed under one roof.
What is your favorite aspect of this product?
In terms of cost, it's hard to argue against ZohoCRM. If you can live with its quirks, the price is unbeatable when you look at everything it does. If you look at Google Workplace that gives you a lot of the same tools as Zoho, you would still need to get a decent solution for your CRM, payment management, accounting, project management, live chat, social media calendar, marketing funnel and email marketing.
What do you dislike most about this product?
It promises the world, but gives you an average experience. We expected that all the tools would talk to one another seamlessly, but they don't, really. We might have been better off to look for specialist solutions and piece together 3 or 4 big pieces
What recommendations would you give to someone considering this product?
Think very carefully about the compromise you are making by getting all the tools you could possibly need, but none of them do exactly everything you might need very well
Pros
- Trustworthy
- Respectful
- Client Friendly Policies
- Fair
Cons
- Less Reliable
- Commodity Features
- Wastes Time
