What is Zoho CRM?
Zoho CRM gives you a 360-degree view of your complete sales cycle and pipeline. Identify trends, spot opportunities, increase efficiency, and reduce costs with the right answers. Zoho CRM is an online customer relationship management software for managing your sales, marketing, support in a single system. Zoho CRM helps businesses of all sizes build excellent customer relationships, with features like an inbuilt AI sales assistant, sales pipeline management, marketing automation, analytics, and more.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
94 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoho CRM?
Pros
- Trustworthy
- Fair
- Acts with Integrity
- Reliable
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Lead Management
Activity and Workflow Management
Customer Service Management
Sales Management
Account and Contact Management
Analytics and Reporting
Marketing Management
Telephony and Call Center Management
Mobile
Quote Contract and Proposal
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Breadth of Features
Usability and Intuitiveness
Business Value Created
Ease of Customization
Product Strategy and Rate of Improvement
Ease of Data Integration
Ease of IT Administration
Availability and Quality of Training
Vendor Support
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Zoho CRM Reviews
Eduardo R.
- Role: Vendor Management
- Industry: Technology
- Involvement: Vendor Management and Renewal
Submitted Nov 2023
Versatile and accessible
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
The extensive customization capacity has allowed me to adapt the CRM to the specific processes of my business, ensuring that the system truly reflects our unique operational needs. Sales automation is another feature I highly value; It has simplified repetitive tasks and improved the efficiency of our sales team.
What is your favorite aspect of this product?
My favorite aspect of this product is definitely the advanced customization it offers. It allows me to fine-tune modules, fields, and workflows exactly how I need them for my business, making it feel like a custom-built solution for my specific processes.
What do you dislike most about this product?
While integrating Zoho CRM with other Zoho apps is generally seamless, there could be certain challenges or limitations when integrating with third-party apps that are not part of the Zoho ecosystem, which can sometimes complicate workflows if you rely on external tools. .
What recommendations would you give to someone considering this product?
Plan your implementation, Zoho CRM is highly customizable, which is great, but it also means you have to spend time setting it up correctly. Think about your sales, marketing and customer service structure and how you want the CRM to improve these processes.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
Muhammad F.
- Role: Finance
- Industry: Education
- Involvement: End User of Application
Submitted Oct 2023
Effective Customer Management Tool
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
Zoho is easy to learn and has built-in artificial intelligence offering a wide range of tools for contact management and customer communications. It allows to build and execute macros for repetitive tasks, or write your own custom functions. It simplifies complex data entry processes.
What is your favorite aspect of this product?
Zoho comes with all desirable features which a user may expect from a CRM software. It is allowing for multiple roles for users, easy to use, user friendly interface, flexible, facilitates macros for repetitive tasks, customizable dashboards and drag-and-drop modules.
What do you dislike most about this product?
Learning curve may be reduced if Zoho maintains rich video tutorial library, further customer service is not sufficiently responsive. Zoho CRM dashboard is not as robust as other competitors have further it has some bugs need to be resolved. Mobile app needs improvement like giving proper notification. Integration with external CRMs and third party systems are limited. Free and cheaper plans have lot of restrictions.
What recommendations would you give to someone considering this product?
Zoho CRM is a cloud-based 360 degree customer relationship lifecycle management solution that is simple, user friendly, intuitive, and cost effective. One can build his/ her own version of Zoho CRM, it facilitates making sell process smarter, automated, and faster, efficient management of contact and lead, email integration and detailed analytics.
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Trustworthy
Manoj K.
- Role: Sales Marketing
- Industry: Manufacturing
- Involvement: Business Leader or Manager
Submitted Nov 2023
Ease of Customization. Easy to Implement
Likeliness to Recommend
What is your favorite aspect of this product?
1) Ease of Customization 2) Report Templates
What do you dislike most about this product?
Product is excellent, but:- 1) Post purchase experience/support is not great 2) Service focus needs to improve, not just sales 3) Implementation is just a formality, that should be smoothened to Client's satisfaction
What recommendations would you give to someone considering this product?
Great Product, Easy Customization But, keep low expectations from post sales support or implementation angle
Pros
- Helps Innovate
- Continually Improving Product
- Inspires Innovation
- Includes Product Enhancements
