What is Zoho CRM?
Zoho CRM gives you a 360-degree view of your complete sales cycle and pipeline. Identify trends, spot opportunities, increase efficiency, and reduce costs with the right answers. Zoho CRM is an online customer relationship management software for managing your sales, marketing, support in a single system. Zoho CRM helps businesses of all sizes build excellent customer relationships, with features like an inbuilt AI sales assistant, sales pipeline management, marketing automation, analytics, and more.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
94 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoho CRM?
Pros
- Trustworthy
- Fair
- Acts with Integrity
- Reliable
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Lead Management
Activity and Workflow Management
Customer Service Management
Sales Management
Account and Contact Management
Analytics and Reporting
Marketing Management
Telephony and Call Center Management
Mobile
Quote Contract and Proposal
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Breadth of Features
Usability and Intuitiveness
Business Value Created
Ease of Customization
Product Strategy and Rate of Improvement
Ease of Data Integration
Ease of IT Administration
Availability and Quality of Training
Vendor Support
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Zoho CRM Reviews
David W.
- Role: Human Resources
- Industry: Technology
- Involvement: End User of Application
Submitted May 2024
One of the easiest CRM platforms to use
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
It's incredibly easy to use Zoho. The capabilities of CRM as a whole are impressive. I recommend it to everyone! But ZOHO does not have sophisticated analytical functions. It looks like our ZOHO was designed specifically for our organization once we customized it to the max, which is the best part.
What is your favorite aspect of this product?
One of the things I like is that it has one of the simplest user interfaces I have ever seen. Because of how flat the learning curve is, training end users is very easy. We are aware of the high cost of CRMs in general; However, the price of ZOHO is incredibly low considering all its features and capabilities.
What do you dislike most about this product?
While Zoho Suites is great on its own, it's far from perfect when it comes to integrating with other apps. The entire procedure is slow and stressful because we encounter many problems during integration.
What recommendations would you give to someone considering this product?
Our organization and I cover all our CRM needs with the Zoho CRM solution. The tool's UX design and underdeveloped automation options hinder the experience.
Pros
- Reliable
- Security Protects
- Continually Improving Product
- Enables Productivity
Ryan C.
- Role: Sales Marketing
- Industry: Telecommunications
- Involvement: IT Leader or Manager
Submitted Apr 2024
Controlling my leads has never been so easy
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
zoho offers competitive costs compared to its competitors and extra functionalities
What is your favorite aspect of this product?
create email templates
What do you dislike most about this product?
the mobile version is difficult for me
What recommendations would you give to someone considering this product?
I recommend it to anyone who has a large flow of leads and wants to automate their processes
Pros
- Efficient Service
- Caring
- Effective Service
- Saves Time
Cons
- Security Frustrates
Chirag A.
- Role: Sales Marketing
- Industry: Consulting
- Involvement: IT Leader or Manager
Submitted Apr 2024
Steller Product
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
Easy configurations
What is your favorite aspect of this product?
Customizations
What do you dislike most about this product?
limited integrations
What recommendations would you give to someone considering this product?
Go for it if you are looking for a comprehensive CRM tool
Pros
- Helps Innovate
- Performance Enhancing
- Efficient Service
- Effective Service
