What is Zendesk for Service?
Zendesk streamlines your support with time-saving tools like ticket views, triggers, and automations. This helps you get straight to what matters most 鈥� better customer service and more meaningful conversations. Zendesk helps companies empower their customer service agents and sales teams with the tools they need to get the job done right.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
84 Likeliness to Recommend
1
Since last award
92 Plan to Renew
79 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+86 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zendesk for Service?
Pros
- Reliable
- Respectful
- Acts with Integrity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Customer Self Service Capabilities
Agent Collaboration
Customer Service Knowledge Management
Contact Center Integration
Intelligent Search
Agent Scripting
Customer Service Workflow Management
Mobile Customer Care
Analytics and Reporting
Multi Channel Support
Customer Community Management
Vendor Capability Ratings
Ease of IT Administration
Ease of Data Integration
Business Value Created
Quality of Features
Ease of Implementation
Usability and Intuitiveness
Breadth of Features
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Availability and Quality of Training
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Zendesk for Service Reviews
Beauty M.
- Role: Sales Marketing
- Industry: Retail
- Involvement: Business Leader or Manager
Submitted Dec 2024
Well,it's not the best but can get the job done
Likeliness to Recommend
What differentiates Zendesk for Service from other similar products?
W would say there is more security as well as more advanced AI powered options
What is your favorite aspect of this product?
Very easy to use
What do you dislike most about this product?
One of the reasons is poor response time
What recommendations would you give to someone considering this product?
If the needs of the business are not complicated this is an easy one to use and not very complex to integrate
Pros
- Performance Enhancing
- Enables Productivity
- Efficient Service
- Fair
Maureen O.
- Role: Operations
- Industry: Telecommunications
- Involvement: Vendor Management and Renewal
Submitted Dec 2024
Easy to use with great features
Likeliness to Recommend
What differentiates Zendesk for Service from other similar products?
Zendesk is an easy to use software as compared to other products that's overly pricey.
What is your favorite aspect of this product?
Ticketing system
What do you dislike most about this product?
Limiting it's functionality
What recommendations would you give to someone considering this product?
I'll recommend zendesk cause it's one of the best CRM software
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Franklin M.
- Role: Operations
- Industry: Consulting
- Involvement: End User of Application
Submitted Nov 2024
Easy to use and reliable for customer support!
Likeliness to Recommend
What differentiates Zendesk for Service from other similar products?
Zendesk for Service stands out because it's easy to use yet powerful. The interface is simple, making it easy for teams to manage customer support without a steep learning curve. It also integrates well with other tools and gives a clear, unified view of all customer interactions. The automation features help businesses handle more support tickets efficiently, without losing the personal touch.
What is your favorite aspect of this product?
My favorite aspect of zendesk for service is how easy it makes managing customer support. The interface is super intuitive, so even if you're not tech-savvy, you can quickly get the hang of it. Plus, the way it organizes all customer interactions in one place makes it so much easier to keep track and respond faster. In my opinion, it really simplifies the whole process.
What do you dislike most about this product?
What I dislike most about Zendesk is that some of the customization options can be a bit tricky to set up. While it鈥檚 easy to use overall, getting everything just right can take a little extra time and effort.
What recommendations would you give to someone considering this product?
If you're considering Zendesk, I鈥檇 recommend it for its ease of use and how well it organizes customer support. It's great for keeping everything in one place and responding quickly. Just be ready to spend a bit of time setting up the more advanced features, but once that's done, it鈥檚 smooth sailing.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Trustworthy
