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What differentiates Zendesk for Service from other similar products?

For its usability , flexibility and sophisticated omnichannel support, Zendesk is one of the best customer service software out there , unlike other service like freshdesk ,salesforce service cloud or Hubspot service , Zendesk offers an integrated solution comprising of tickets , live chat, AI based automation and a knowledge database.It is widely used by both small and large organization due to its customizable workflows and third party integration. Its simple design and rapid deployment makes it superior to salesforce which is slower in onboarding because of the training and setup required.

What is your favorite aspect of this product?

one of the most useful parts of Zendesk is its automation and self service powered by AI.The platform employs AI bots to carry out repetitive tasks, leading quicker responses while lessening the burdern on human agent. The help center in conjunction with the knowledge base, allows businesses to easily give their customer the power of self service features which in turn leads to higher cusotmer satisfaction. Its seamnless integartion with XRM and e-commerce sites, makes it a robust customer support tool for any business .

What do you dislike most about this product?

For small business the subscriptionis quit expensive, the reporting and analytics dashboard is also very complex. It is less flexible in customization. The AI responses can be nonsensical and complex queries often go unanswered.

What recommendations would you give to someone considering this product?

First examine business goals along with with finances. For startups basic plan is alright, but advanced automation , reporting and multi-channel require one to purchase the premium plans. If customization and low pricing are top preferences, we could evaluate Zendesk against competitors.

What differentiates Zendesk for Service from other similar products?

The main difference is that Zendesk offers better connectivity with social networks, which helps to collect each of the messages received on social networks in a single inbox and thus address customer requests in an easier way. Zendesk also allows you to work together to handle each of the support tickets, so the entire team of company agents can easily handle each of the requests, divide the tickets among all the agents and thus give a priority response time.

What is your favorite aspect of this product?

I like Zendesk's notification system, this notification system sends alerts to all linked devices and so you can be aware of when you receive new support tickets. Zendesk also offers a live support system, where we can open a live chat with customers through our website, add opening hours for that live chat and closing time, in addition, the live chat system offers a queue function which allows us to serve all customers in an orderly manner. Zendesk has a complete ticket history which allows us to fully track each ticket individually.

What do you dislike most about this product?

Zendesk offers a very complete system for customer service and so far I have not had any problems, I have been able to attend to all tickets for my technology company, managing to attend to new requests from all customers in record time. The platform in general behaves very well and has not given me any problems, it is very complete.

What recommendations would you give to someone considering this product?

My main recommendation is to use Zendesk in conjunction with or integrated with the company's social networks, in order to get the most benefit and be able to attend to many more requests within the same support panel. This integration allows you to add bots to social networks and thus attend to basic requests from customers on social networks.

What differentiates Zendesk for Service from other similar products?

Quite efficient!

What is your favorite aspect of this product?

Ticket tracking and efficiency

What do you dislike most about this product?

Nothing for now.

What recommendations would you give to someone considering this product?

I highly recommend