What is Zendesk for Service?
Zendesk streamlines your support with time-saving tools like ticket views, triggers, and automations. This helps you get straight to what matters most 鈥� better customer service and more meaningful conversations. Zendesk helps companies empower their customer service agents and sales teams with the tools they need to get the job done right.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
84 Likeliness to Recommend
1
Since last award
92 Plan to Renew
79 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+86 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zendesk for Service?
Pros
- Reliable
- Respectful
- Acts with Integrity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Customer Self Service Capabilities
Agent Collaboration
Customer Service Knowledge Management
Contact Center Integration
Intelligent Search
Agent Scripting
Customer Service Workflow Management
Mobile Customer Care
Analytics and Reporting
Multi Channel Support
Customer Community Management
Vendor Capability Ratings
Ease of IT Administration
Ease of Data Integration
Business Value Created
Quality of Features
Ease of Implementation
Usability and Intuitiveness
Breadth of Features
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Availability and Quality of Training
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Zendesk for Service Reviews
Amenda N.
- Role: Human Resources
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Sep 2022
Zendesk is a perfect helping tool.
Likeliness to Recommend
What differentiates Zendesk for Service from other similar products?
The tool has been developed with users in mind having a clean interface for locating tickets additional accessible. Multiple integrations make it straightforward for our company to reach more shoppers depending on the channel they prefer to contact us, either through chat, emails, WhatsApp, or Facebook messenger; we have the flexibility to serve them from one tool
What is your favorite aspect of this product?
Effortless connectivity with support emails and phone numbers. Straightforward to assign tickets to the specific group of resolvers. It鈥檚 nice that for each brand, a guide can be created. Every shopper can have their help centers. Triggers and views are very helpful, it is not tough to set them up.
What do you dislike most about this product?
From the beginning, UI was confusing, it was a touch hard to look for the features. I want to have multiple shoppers and distinguish between them. I didn鈥檛 skills to do it, I used to be confused between organizations and brands. Brands are hidden in the admin center, Organizations are within the support center view.
What recommendations would you give to someone considering this product?
Smooth, simple interface鈥攃an simply switch between different options (email responses, reporting, live chat, etc). can start fairly quickly with only a little quantity of training. With the correct subscription tier, access to technical support is quick and efficient.
Pros
- Performance Enhancing
- Unique Features
- Efficient Service
- Inspires Innovation
Cons
- Security Frustrates
Miguel N.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Aug 2022
Easy to use, intuitive but the pricing is too much
Likeliness to Recommend
What differentiates Zendesk for Service from other similar products?
Their price, you can find a less expensive software that does the same.
What is your favorite aspect of this product?
Ticket flows are my favorite aspect or feature of the product
What do you dislike most about this product?
It's pricing.
What recommendations would you give to someone considering this product?
If it fits your company go for it, but make sure to explore other possibilities before you do.
Pros
- Efficient Service
- Effective Service
- Caring
- Respectful
Vic S.
- Role: Operations
- Industry: Retail
- Involvement: End User of Application
Submitted Jul 2022
Good allround tool for customer service
Likeliness to Recommend
What differentiates Zendesk for Service from other similar products?
Stable and reliable tool with a lot of possibilities.
What is your favorite aspect of this product?
Does what it has to do: ticket management.
What do you dislike most about this product?
Requires quite some time and energy to get into the software as a new user.
What recommendations would you give to someone considering this product?
Make sure that you can get all the use out of this tool by investing the necessary time and energy.
Pros
- Continually Improving Product
- Respectful
- Helps Innovate
- Reliable
