
What is Webex Messaging?
Cisco Webex Teams brings everyone and everything together in one simple-to-use, secure space. Moving work forward has never been easier.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
95 Plan to Renew
86 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Webex Messaging?
Pros
- Respectful
- Helps Innovate
- Performance Enhancing
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
File Sharing Collaboration
Granular Access Management
Document Collaboration
Notifications
Integration With Productivity Tools
Cross Platform Support
Search
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Ease of IT Administration
Ease of Data Integration
Usability and Intuitiveness
Breadth of Features
Product Strategy and Rate of Improvement
Availability and Quality of Training
Ease of Customization
Vendor Support
Webex Messaging Reviews

Asgar A.
- Role: Information Technology
- Industry: Banking
- Involvement: IT Leader or Manager
Submitted Apr 2025
Does the job, but feels a bit behind the curve.
Likeliness to Recommend
What differentiates Webex Messaging from other similar products?
It鈥檚 built into the Webex ecosystem, so calling and meetings connect easily with chat.
What is your favorite aspect of this product?
Smooth switch between messaging and meetings without jumping tools.
What do you dislike most about this product?
Feels heavier than it should 鈥 UI isn鈥檛 as quick or clean as others.
What recommendations would you give to someone considering this product?
Best if you鈥檙e already using Webex for calls or meetings 鈥 otherwise, might feel too bulky.
Pros
- Caring
- Fair
- Over Delivered
- Security Protects
Alice N.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Mar 2025
Instant messaging
Likeliness to Recommend
What is your favorite aspect of this product?
Chatting is made Easy with webex users
What do you dislike most about this product?
No problem so far.
Pros
- Reliable
- Inspires Innovation
- Saves Time
- Client Friendly Policies

Daniel N.
- Role: Human Resources
- Industry: Other
- Involvement: End User of Application
Submitted Mar 2025
Webex: Secure, Feature-Rich, but Complex
Likeliness to Recommend
What differentiates Webex Messaging from other similar products?
Excellent security, allows up to 100,000 participants
What is your favorite aspect of this product?
Robustness, 100,000 participants
What do you dislike most about this product?
High cost and steeper learning curve
What recommendations would you give to someone considering this product?
If you're considering Webex, ensure your team is comfortable with its learning curve and take advantage of its AI-powered features, strong security, and large meeting capacity for business use. Opt for a paid plan if you need advanced collaboration tools like real-time translation, webinars, and cloud recordings.
Pros
- Continually Improving Product
- Reliable
- Unique Features
- Includes Product Enhancements