What is UKG Pro?
UKG Pro (formerly Ultimate Software UltiPro) is a powerful, global human capital management (HCM) solution. Transform your business with a connected global workforce experience delivered through resilient and mindful HR technology. From payroll to talent to service delivery to surveys, and everything in between, UKG Pro is the powerful HCM suite you need to drive people-focused results.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
1
Since last award
95 Plan to Renew
75 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+76 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love UKG Pro?
Pros
- Respectful
- Acts with Integrity
- Reliable
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Employee Record
Payroll Administration
Scheduling
Self-Service Applicant Portal鈥�
Position Management
Time and Attendance
Workforce Planning
Performance Management
Leave Management
Talent Management
Learning and Development
Vendor Capability Ratings
Breadth of Features
Availability and Quality of Training
Business Value Created
Quality of Features
Usability and Intuitiveness
Ease of IT Administration
Ease of Data Integration
Ease of Implementation
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Also Featured in...
Workforce Management - Enterprise
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Payroll
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Talent Management
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Benefits Administration
Translation missing: en.product_page.ratings.score 7.5
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UKG Pro Reviews
Neha G.
- Role: Finance
- Industry: Communications
- Involvement: Business Leader or Manager
Submitted Feb 2025
Excellent product
Likeliness to Recommend
What differentiates UKG Pro from other similar products?
UKG Pro stands out with its robust HR, payroll, and talent management capabilities, designed for mid-to-large enterprises. Its AI-driven insights, strong compliance tools, and employee self-service features enhance workforce management. Unlike some competitors, it offers deep analytics, customizable workflows, and seamless integration with various third-party applications for a comprehensive HR solution.
What is your favorite aspect of this product?
UKG Pro鈥檚 standout feature is its comprehensive suite of HR tools combined with AI-driven analytics. Its user-friendly employee self-service portal simplifies payroll, benefits, and performance management. The ability to customize workflows and generate detailed reports, along with strong compliance support, makes it ideal for handling complex HR processes efficiently.
What do you dislike most about this product?
UKG Pro鈥檚 main drawbacks are its high cost and complex implementation, making it less ideal for small businesses. The interface can feel outdated, and reporting customization requires advanced knowledge. Customer support response times can be slow, and system updates occasionally introduce glitches that disrupt workflows.
What recommendations would you give to someone considering this product?
Consider UKG Pro if your organization needs comprehensive HR, payroll, and talent management. Be prepared for a potentially complex implementation process. Invest in training to fully leverage its reporting and customization features. Ensure it fits your budget, especially for smaller teams. Rely on customer support resources for troubleshooting and onboarding.
Pros
- Helps Innovate
- Enables Productivity
- Trustworthy
- Respectful
Cons
- Less Generous
- Less Friendly Negotiation
- Less Performance Enhancing
Ernesto C.
- Role: Human Resources
- Industry: Technology
- Involvement: End User of Application
Submitted Nov 2024
To manage payroll.
Likeliness to Recommend
What differentiates UKG Pro from other similar products?
Connectivity to third-party systems, including accounting and ERP software. Tax and labor regulations are continually updated. A mobile application that allows you to view information remotely. Automation of workflows to reduce manual work.
What is your favorite aspect of this product?
I prefer UKG Pro for career development plans, performance reviews, onboarding, and hiring. I am able to create and oversee employee perks, such as savings and insurance plans.
What do you dislike most about this product?
Response times for customer service might differ by location.
What recommendations would you give to someone considering this product?
I suggest UKG Pro as both administrators and staff find it easy to use. You can have access to updated reports and real-time data improves decision making.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Andy M.
- Role: Human Resources
- Industry: Education
- Involvement: End User of Application
Submitted Nov 2024
Simply Not User Friendly
Likeliness to Recommend
What differentiates UKG Pro from other similar products?
UKG is surely one of the "major players" in the HRIS world. Ultimately, this is nothing so vastly differentiating it from its peers.
What is your favorite aspect of this product?
I thought the self-service Employee onboarding portal was well done and we used it very successfully.
What do you dislike most about this product?
This product was just too cumbersome. Layers upon layers of functionality stacked upon each other but with very little intuituve ease of use. There were also many situations where we were simply told by their team "we can't do that". Too many situations where we wanted to see data a certain way or have a certain Employee profile setting and the answer was ultimately "No".
What recommendations would you give to someone considering this product?
I would tread lightly and proceed with caution. UKG is extremely robust - to its detriment.
Pros
- Reliable
- Trustworthy
- Efficient Service
- Respectful
Cons
- Less Effective Service
- Less Productive
- Less Caring
