What is UKG Pro?
UKG Pro (formerly Ultimate Software UltiPro) is a powerful, global human capital management (HCM) solution. Transform your business with a connected global workforce experience delivered through resilient and mindful HR technology. From payroll to talent to service delivery to surveys, and everything in between, UKG Pro is the powerful HCM suite you need to drive people-focused results.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceUKG Pro Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on UKG Pro.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
95 Plan to Renew
1
Since last award
74 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+72 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love UKG Pro?
Pros
- Respectful
- Acts with Integrity
- Reliable
- Security Protects
Cons
- Under Delivered
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Employee Record
Payroll Administration
Scheduling
Position Management
Self-Service Applicant Portal鈥�
Compensation Planning & Forecasting
Time and Attendance
Workforce Planning
Learning and Development
Leave Management
Performance Management
Vendor Capability Ratings
Availability and Quality of Training
Business Value Created
Breadth of Features
Quality of Features
Usability and Intuitiveness
Ease of IT Administration
Product Strategy and Rate of Improvement
Ease of Implementation
Ease of Customization
Ease of Data Integration
Vendor Support
Also Featured in...
Workforce Management - Enterprise
Translation missing: en.product_page.ratings.score 8.2
View UKG Pro in this category (opens in a new tab)
Payroll
Translation missing: en.product_page.ratings.score 8.1
View UKG Pro in this category (opens in a new tab)
Talent Management
Translation missing: en.product_page.ratings.score 7.6
View UKG Pro in this category (opens in a new tab)
Benefits Administration
Translation missing: en.product_page.ratings.score 7.1
View UKG Pro in this category (opens in a new tab)
UKG Pro Reviews
Adolfo V.
- Role: Operations
- Industry: Other
- Involvement: IT Development, Integration, and Administration
Submitted May 2022
We keep your personnel management up to date
Likeliness to Recommend
What differentiates UKG Pro from other similar products?
We use the software in the human resources department to keep up to date all the management of our employees. From their schedules, shifts and hours worked, to their attendance and work performance. All in an easy to use system, with a clean interface, which allows us to be much more organized.
What is your favorite aspect of this product?
Allows you to keep track of each shift of the workday, being able to establish the workers by shifts, absences and the ability to find replacements for future shifts. It has a system where we can monitor and supervise the daily time worked online, as well as the attendance and absences of workers. All the management of time control is very easy to configure according to the shifts and the hours to be worked in each one. It has a very complete time and attendance management, to keep track of the employee's daily performance and order. Allows the supervision of time online, as well as the supervision of absences and permissions.
What do you dislike most about this product?
I would like to be able to configure the same shifts to different time zones, as we have workers located in several cities that have different time zones. Setting up the program to suit our needs, schedules, shifts and number of employees took time; a more automatic system would be perfect. The program needs a more efficient search engine, so that we can search and find employee profiles without so much delay.
What recommendations would you give to someone considering this product?
We can recommend this software to all companies, especially to those who work with different shifts, because the organization and assistance offered to carry all the management, is invaluable and quality. Undoubtedly we work much better since we have UKG Pro.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Trustworthy
Sarah L.
- Role: Human Resources
- Industry: Finance
- Involvement: End User of Application
Submitted Aug 2022
Ideal Software
Likeliness to Recommend
What differentiates UKG Pro from other similar products?
The extensiveness and retention capacity that UKG has, no other software has, which allows your reach of employees to be greater, working with large files and in quantities.
What is your favorite aspect of this product?
What a privilege to find a software that includes everything you need for a good job performance. UKG, is the ideal software for the retention of information and personal data of employees, from the first day of admission, making the editions as time goes by, corrections, inspections, payroll, schedules, among others. Everything is stored digitally.
What do you dislike most about this product?
A little expensive the plans, but with the efficiency in your work, you will want to renew it again.
What recommendations would you give to someone considering this product?
One of the best software we have used in our company, great utility and performance with UKG. I love the option where employees have access to their information.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
Rui A.
- Role: Human Resources
- Industry: Telecommunications
- Involvement: End User of Application
Submitted Jul 2022
To minimize manual processes.
Likeliness to Recommend
What differentiates UKG Pro from other similar products?
With workflow capabilities for human resources with appropriate reviewers and approvers. Your staff have the ability to update their own data through self-service options. PTO work hours and wages can be tracked. Based on cutting-edge computing techniques including artificial intelligence, predictive analytics, and business intelligence.
What is your favorite aspect of this product?
I like UKG Pro because it allows for personalized onboarding and a quick start. You can keep payroll records, employee tax information, and private information about your employees in one place. Reports can be generated for a variety of parameters, including work activities and time and attendance. You can improve performance, streamline work processes, increase worker understanding, and increase retention rates.
What do you dislike most about this product?
UKG Pro's customer support remains lackluster. The UKG Pro learning curve is very severe for non-technical users. It takes a long time to bring new staff into the program.
What recommendations would you give to someone considering this product?
To handle your personal data and files, I suggest UKG Pro. For compensation, punctuality, performance and succession plans.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
