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​​Launch a Customer-Centric Data-as-a-Product Journey​

​​Leverage data as a strategic asset to unlock its full potential​.​

Organizations clinging to outdated data management methods are struggling to realize data’s potential and keep pace with the demands of a hyper-competitive digital world. The data-as-a-product approach revolutionizes traditional data management by grounding it in product management principles. Our step-by-step research can help IT and data leaders treat data as a product – with customer needs front and center – to optimize data management, enhance service to data customers, and align data initiatives with organizational goals.

As organizations face exponential data growth, traditional data management methods fall short, leading to poor data quality, slow data delivery, and missed opportunities. By treating data as a vital asset and adopting a product management approach that prioritizes the data customer, organizations can unlock the full potential of their data.

1. Transform your raw data into a meaningful product.

With an emphasis on customer-centric design and scalability, the data-as-a-product approach can transform data assets into strategic tools that drive innovation, improve decision-making, accelerate growth, and ultimately deliver value to data product customers. Examples of data products include chatbots, fraud detection systems, and analytics dashboards.

2. Data-as-a-product is not plug-and-play.

Organizations that lack strong data quality, effective data management, modern technology, and a data-driven culture may struggle with implementing the data-as-a-product approach. However, with a clear understanding of your data customers’ needs – along with a well-defined data opportunity and use case – organizations can take the first steps toward implementing this approach.

3. (Customer) knowledge is power.

When a data product fails, it is typically because the focus was on developing the solution first and then searching for problems that it can solve. Success comes from prioritizing a deep understanding of customer needs and then building data products that address those needs. Successful data product teams embrace a customer-first mindset.

Use our step-by-step research to help you drive value from your critical data assets

Implementing the data-as-a-product approach will optimize how data is managed across your organization to better serve your data customers. This research provides an overview, along with practical tools to help you launch your customer-centric data-as-a-product journey:

  • Assess whether your organization is ready to adopt the data-as-product approach by evaluating key dimensions of readiness.
  • Create personas to gain insights into your customers and their journey with the data product.
  • Define the data opportunities and use cases, then prioritize the most impactful ones.
  • Evaluate and prioritize the right use case for your pilot data product.
  • Select your pilot data product and align on a shared vision.

​​Launch a Customer-Centric Data-as-a-Product Journey​ 91ÖÆÆ¬³§ & Tools

1. Launch a Customer-Centric Data-as-a-Product Journey Storyboard – A comprehensive methodology designed to help data and IT leaders drive value from their data by adopting a customer-focused product management approach.

Follow the steps in this research to launch your journey. You’ll walk away with:

  • An evaluation of your organization’s readiness to adopt the data-as-a-product approach.
  • A completed persona and journey map to help you gain insights into your customers.
  • Identification of the top data opportunities in your organization and prioritization of a specific use case for your pilot data product.
  • Selection of a pilot data product to kick-start your data-as-a-product initiative.

2. Data-as-a-Product Alignment Presentation Template – A structured template to help align your team on the data-as-a-product approach.

Use this template to:

  • Explain the data-as-a-product approach as well as the impacts and benefits of adopting it.
  • Summarize the key insights from the Data-as-a-Product Activities Workbook.
  • Present to your team to educate and achieve alignment.

3. Data-as-a-Product Readiness Assessment – An easy-to-use tool to kick-start your journey by understanding your organization’s readiness to adopt the data-as-a-product approach.

Start by assessing whether your organization is ready for the data-as-a-product approach:

  • Complete a questionnaire that evaluates key dimensions of readiness.
  • Use the results to identify your readiness to move forward.
  • Uncover and address gaps before proceeding with the initiative.

4. Data-as-a-Product Activities Workbook – A valuable tool to help you document your results as you work through each step of this research.

Use this supporting workbook to capture the results from the exercises that will contribute to building your alignment presentation, including:

  • Defining your target data product persona.
  • Identifying data opportunities and use cases.
  • Selecting your pilot data product.

​​Leverage data as a strategic asset to unlock its full potential​.​

About Info-Tech

91ÖÆÆ¬³§ is the world’s fastest-growing information technology research and advisory company, proudly serving over 30,000 IT professionals.

We produce unbiased and highly relevant research to help CIOs and IT leaders make strategic, timely, and well-informed decisions. We partner closely with IT teams to provide everything they need, from actionable tools to analyst guidance, ensuring they deliver measurable results for their organizations.

What Is a Blueprint?

A blueprint is designed to be a roadmap, containing a methodology and the tools and templates you need to solve your IT problems.

Each blueprint can be accompanied by a Guided Implementation that provides you access to our world-class analysts to help you get through the project.

You get:

  • Launch a Customer-Centric Data-as-a-Product Journey Storyboard
  • Data-as-a-Product Alignment Presentation Template
  • Data-as-a-Product Readiness Assessment
  • Data-as-a-Product Activities Workbook

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Author

Pooja Khandelwal

Contributors

  • Dr Robert Ashby Straughan, Specialist (Data Science & Analytics) and Senior Lecturer, Singapore Polytechnic
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