What is UKG Pro?
UKG Pro (formerly Ultimate Software UltiPro) is a powerful, global human capital management (HCM) solution. Transform your business with a connected global workforce experience delivered through resilient and mindful HR technology. From payroll to talent to service delivery to surveys, and everything in between, UKG Pro is the powerful HCM suite you need to drive people-focused results.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
1
Since last award
95 Plan to Renew
75 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+76 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love UKG Pro?
Pros
- Respectful
- Acts with Integrity
- Reliable
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Employee Record
Payroll Administration
Scheduling
Self-Service Applicant Portal鈥�
Position Management
Time and Attendance
Workforce Planning
Performance Management
Leave Management
Talent Management
Learning and Development
Vendor Capability Ratings
Breadth of Features
Availability and Quality of Training
Business Value Created
Quality of Features
Usability and Intuitiveness
Ease of IT Administration
Ease of Data Integration
Ease of Implementation
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Also Featured in...
Workforce Management - Enterprise
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Payroll
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Talent Management
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Benefits Administration
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UKG Pro Reviews
Cate S.
- Role: Operations
- Industry: Manufacturing
- Involvement: End User of Application
Submitted Sep 2025
Responsive Platform
Likeliness to Recommend
What differentiates UKG Pro from other similar products?
What stands out about UKG Pro for me is its depth in HR and payroll compliance, which is crucial in a heavily regulated environment like manufacturing. Unlike other HR tools I鈥檝e tried, UKG Pro doesn鈥檛 just stop at basic HR functions鈥攊t has strong talent management and employee engagement tools that actually make a difference in retention.
What is your favorite aspect of this product?
UKG Pro has really streamlined how we manage people across our manufacturing operations. Payroll accuracy has improved drastically, and I no longer worry about compliance issues that used to be a headache
What do you dislike most about this product?
For some of my frontline supervisors, the interface isn鈥檛 as intuitive as they鈥檇 like, and training takes time. Customer support can be hit-or-miss; sometimes issues are resolved quickly, but other times it feels like a long process.
What recommendations would you give to someone considering this product?
I鈥檇 recommend UKG Pro to other manufacturing companies, especially if they鈥檙e struggling with payroll accuracy, compliance, or workforce visibility. It鈥檚 a robust system that pays off in the long run, but I鈥檇 caution new clients to invest in proper training and change management upfront.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Trustworthy
Scot S.
- Role: Industry Specific Role
- Industry: Technology
- Involvement: End User of Application
Submitted Sep 2025
Fast and accurate HRIS system.
Likeliness to Recommend
What differentiates UKG Pro from other similar products?
It bringing everything under one roof. From onboarding new hires to payroll, we also use it for self-service.
What is your favorite aspect of this product?
The intelligence reporting reporting is great.
What do you dislike most about this product?
The customer support is not so proactive as it should be.
What recommendations would you give to someone considering this product?
Payroll is clean accurate and fast. Saves time.
Pros
- Helps Innovate
- Continually Improving Product
- Efficient Service
- Effective Service
Saleem Y.
- Role: Human Resources
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Sep 2025
A Platform Enhances Productivity
Likeliness to Recommend
What differentiates UKG Pro from other similar products?
its a friendly and convenient HCM platform which helped me in my recruitment carrier
What is your favorite aspect of this product?
that it makes my daily tasks smoother and less time consuming
What do you dislike most about this product?
adding and date be it like client details, it usually takes time to render.
What recommendations would you give to someone considering this product?
Defiantly, its a worthy tool where we can invest, its efficiency is something i like, easy to use, easy to handle multiple tasks,
Pros
- Reliable
- Performance Enhancing
- Trustworthy
- Effective Service
