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Tableau CRM Analytics Logo
Tableau CRM Analytics Logo
Salesforce.com Inc

Tableau CRM Analytics

Composite Score
8.2 /10
CX Score
8.4 /10
Category
Tableau CRM Analytics
8.2 /10

What is Tableau CRM Analytics?

Discover the story your data has to tell. CRM Analytics (formerly Tableau CRM) empowers your Salesforce CRM users with actionable insights and AI-driven analytics right in their workflow. Find patterns and experience actionable insights specific to your business, and infuse them into every process. Drive better outcomes with a full understanding of what happened, why it happened, and what you should do next, right in the flow of your work. It鈥檚 a complete intelligence experience built for Salesforce.

Company Details


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Awards & Recognition

Tableau CRM Analytics won the following awards in the Business Intelligence & Analytics - Midmarket category

Tableau CRM Analytics Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Tableau CRM Analytics.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

95 Plan to Renew

2
Since last award

80 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+82 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Tableau CRM Analytics?

3% Negative
9% Neutral
88% Positive

Pros

  • Acts with Integrity
  • Respectful
  • Security Protects
  • Saves Time

Feature Ratings

Average 81

Data Exploration and Visualization

86

Dashboard

85

BI Security

83

BI Platform Administration

82

Self Service and Ad Hoc Capabilities

81

Collaboration

80

Operational Reporting Capabilities

79

Data Connectors and Data Mashup

78

Intelligent Alerts and Notifications

78

Mobile

73

Vendor Capability Ratings

Average 78

Quality of Features

83

Business Value Created

81

Ease of Data Integration

81

Breadth of Features

80

Ease of Implementation

80

Ease of Customization

80

Ease of IT Administration

79

Availability and Quality of Training

75

Usability and Intuitiveness

75

Product Strategy and Rate of Improvement

74

Vendor Support

74

Tableau CRM Analytics Reviews

Ivan ..

  • Role: Sales Marketing
  • Industry: Finance
  • Involvement: Vendor Management and Renewal
Validated Review
Verified Reviewer

Submitted Jun 2023

Tableau CRM Analytics

Likeliness to Recommend

9 /10

What differentiates Tableau CRM Analytics from other similar products?

Tableau CRM is integrated with Salesforce, which allows easily access and analyse data from Salesforce without having to export it to another system. It is easy to use even for users with no prior experience with data analytics.

What is your favorite aspect of this product?

My favourite aspect of this product is, Self-service data discovery, means it makes easy for users to explore their data and discover insights on their own. It makes easy to Collaborate on data insights.

What do you dislike most about this product?

Tableau CRM Analytics is a relatively expensive platform, especially for small businesses. It does not support all data types, which limits the types of data that we can analyse.

What recommendations would you give to someone considering this product?

Overall, Tableau CRM Analytics is a good platform as it provides Salesforce analytics, easy to use. But, for small businesses it an expensive platform and it does not support all data types.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Unique Features

Viktor F.

  • Role: Sales Marketing
  • Industry: Finance
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2023

perfect product

Likeliness to Recommend

9 /10

What differentiates Tableau CRM Analytics from other similar products?

personalization of dashboards

What is your favorite aspect of this product?

charts and user friendly

What do you dislike most about this product?

using formulas

What recommendations would you give to someone considering this product?

consider every aspect also comparing to other competitors

Pros

  • Efficient Service
  • Effective Service
  • Saves Time
  • Fair

Prabha R.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted May 2023

Accelerator Data Mapping

Likeliness to Recommend

8 /10

What differentiates Tableau CRM Analytics from other similar products?

Tableau is a brilliant product to delve deep into data and set up results in a visually appealing way, especially for those who are visual learners. You can create reports, detailed dashboards in a pretty easy and timely manner.

What is your favorite aspect of this product?

I love how easy Tableau makes it to aggregate data at different levels. Need to switch between daily/weekly/monthly/quarterly/yearly? No problem. Need sum/avg/median, etc. No problem either. Compared to SQL, it's so much easier to explore your data visually and flexibly. I also like that I can embed LucidChart diagrams in my Tableau dashboards - this makes it much easier to document processes & logic.

What do you dislike most about this product?

Performance: When working with large amounts of data, Tableau can become slow and unwieldy, negatively impacting the user experience.

What recommendations would you give to someone considering this product?

Two outstanding feature of this tool that is especially helpful for producing quality reports is the presentation of data in live graphs and translation of queries to visualizations. Lastly would say the strong community base where I had faced issues regarding server issues, dashboards, sign-in glitches and I have received help within 1-2 hours.

Pros

  • Efficient Service
  • Security Protects
  • Continually Improving Product
  • Reliable

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