Tableau CRM Analytics Customer Reviews 2025

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Salesforce.com Inc

Tableau CRM Analytics

Composite Score

7.6 /10

CX Score

8.1 /10

25 Reviews

What is Tableau CRM Analytics?

Discover the story your data has to tell. CRM Analytics (formerly Tableau CRM) empowers your Salesforce CRM users with actionable insights and AI-driven analytics right in their workflow. Find patterns and experience actionable insights specific to your business, and infuse them into every process. Drive better outcomes with a full understanding of what happened, why it happened, and what you should do next, right in the flow of your work. It鈥檚 a complete intelligence experience built for Salesforce.

Company Details

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Awards & Recognition

Tableau CRM Analytics won the following awards in the Business Intelligence & Analytics - Enterprise category

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2 Top Rated Capabilities

0 Top Rated Features

2024

3 Top Rated Capabilities

2 Top Rated Features

2023

Service Experience
Product Impact

2022

3 Top Rated Capabilities

0 Top Rated Features

2022

Tableau CRM Analytics Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Tableau CRM Analytics.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

1
Since last award

100 Plan to Renew

4
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Tableau CRM Analytics?

2% Negative

6% Neutral

92% Positive

Pros

Continually Improving Product
Reliable
Performance Enhancing
Includes Product Enhancements

Feature Ratings

Average 80

Data Exploration and Visualization

Real-Time Visualization

Dashboard

BI Security

Advanced Analytics and Data Science

Data Modelling Tools

BI Platform Administration

Collaboration

Self Service and Ad Hoc Capabilities

Data Connectors and Data Mashup

Spatial Analysis

Vendor Capability Ratings

Average 79

Ease of Data Integration

Business Value Created

Quality of Features

Usability and Intuitiveness

Vendor Support

Ease of Implementation

Breadth of Features

Ease of Customization

Ease of IT Administration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Also Featured in...

Sales Analytics

Translation missing: en.product_page.ratings.score 8.4

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Business Intelligence & Analytics - Midmarket

Translation missing: en.product_page.ratings.score 8.2

View Tableau CRM Analytics in this category (opens in a new tab)

Customer Intelligence

Translation missing: en.product_page.ratings.score 7.8

View Tableau CRM Analytics in this category (opens in a new tab)

Tableau CRM Analytics Reviews

Role: Industry Specific Role
Industry: Healthcare
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Oct 2025

User friendly analytics Dashboard

Likeliness to Recommend

8 /10

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Shaharyar A.

Role: Consultant
Industry: Banking
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2024

Wonderful experience

Likeliness to Recommend

9 /10

What differentiates Tableau CRM Analytics from other similar products?

Ease of use and excellent dashboards.

What is your favorite aspect of this product?

Dashboard customizations

What do you dislike most about this product?

Limited customization as compared to the competition

What recommendations would you give to someone considering this product?

Excellent product

Pros

Reliable
Performance Enhancing
Enables Productivity
Efficient Service

Tommy D.

Role: Finance
Industry: Banking
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2024

Great product that provides KPI in a snapshot

Likeliness to Recommend

9 /10

What differentiates Tableau CRM Analytics from other similar products?

Clean data presentation and ease of use.

What is your favorite aspect of this product?

Different data availability in one screen.

What do you dislike most about this product?

Delay in loading information and lack of customized data option.

What recommendations would you give to someone considering this product?

Great product for data tabulation.

Pros

Inspires Innovation
Helps Innovate
Continually Improving Product
Reliable

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Tableau CRM Analytics

What is Tableau CRM Analytics?

Company Details

Need Assistance?

Awards & Recognition

Tableau CRM Analytics Ratings

86 Likeliness to Recommend

1 Since last award

100 Plan to Renew

4 Since last award

84 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Tableau CRM Analytics?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Data Exploration and Visualization Ability to visually manipulate, interact with, and explore data, and perform basic descriptive statistics and pattern detection.

Real-Time Visualization Ability to analyze and visualize data as soon as it becomes available via data-streaming pipelines.

Dashboard Includes alerts and notifications, KPIs, visual analytics, and interactive features.

BI Security Data access control management, including access permissions management, user authentication and enforcement of access permissions via technology.

Advanced Analytics and Data Science Techniques including predictive, data and text mining, machine learning, forecasting, what-if analysis, sentiment analysis etc.

Data Modelling Tools Includes ability to model complex relationships between internal application sources and other parties.

BI Platform Administration Centralized console to manage BI portal administration. Management metrics and reports on usage, resource utilization, security, and other activities.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Self Service and Ad Hoc Capabilities Selected user groups are able to interact with BI data, slice and dice, and find answers on their own.

Data Connectors and Data Mashup Connect to, merge and clean data from multiple diverse data sources.

Spatial Analysis Ability to natively visualize and analyze spatial data out of the box tied to postcode, zipcode or spacial co-ordinates.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Also Featured in...

Sales Analytics

Business Intelligence & Analytics - Midmarket

Customer Intelligence

Tableau CRM Analytics Reviews

User friendly analytics Dashboard

Likeliness to Recommend

Pros

Shaharyar A.

Wonderful experience

Likeliness to Recommend

Pros

Tommy D.

Great product that provides KPI in a snapshot

Likeliness to Recommend

Pros

Title

1
Since last award

4
Since last award

1
Since last award

Feature Ratings

Data Exploration and Visualization

Real-Time Visualization

Dashboard

BI Security

Advanced Analytics and Data Science

Data Modelling Tools

BI Platform Administration

Collaboration

Self Service and Ad Hoc Capabilities

Data Connectors and Data Mashup

Spatial Analysis

Vendor Capability Ratings

Ease of Data Integration

Business Value Created

Quality of Features

Usability and Intuitiveness

Vendor Support

Ease of Implementation

Breadth of Features

Ease of Customization

Ease of IT Administration

Product Strategy and Rate of Improvement

Availability and Quality of Training