
What is Tableau CRM Analytics?
Discover the story your data has to tell. CRM Analytics (formerly Tableau CRM) empowers your Salesforce CRM users with actionable insights and AI-driven analytics right in their workflow. Find patterns and experience actionable insights specific to your business, and infuse them into every process. Drive better outcomes with a full understanding of what happened, why it happened, and what you should do next, right in the flow of your work. It鈥檚 a complete intelligence experience built for Salesforce.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
85 Likeliness to Recommend
95 Plan to Renew
2
Since last award
80 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+82 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Tableau CRM Analytics?
Pros
- Acts with Integrity
- Respectful
- Security Protects
- Saves Time
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Data Exploration and Visualization
Dashboard
BI Security
BI Platform Administration
Self Service and Ad Hoc Capabilities
Collaboration
Operational Reporting Capabilities
Data Connectors and Data Mashup
Intelligent Alerts and Notifications
Mobile
Vendor Capability Ratings
Quality of Features
Business Value Created
Ease of Data Integration
Breadth of Features
Ease of Implementation
Ease of Customization
Ease of IT Administration
Availability and Quality of Training
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Vendor Support
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Tableau CRM Analytics Reviews
Hector P.
- Role: Operations
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted May 2021
Great tool integrated into SFDC
Likeliness to Recommend
What differentiates Tableau CRM Analytics from other similar products?
You can integrate dashboards and other metrics into SFDC. Improving the workflow, plus you can can blend SFDC data with outside data.
What is your favorite aspect of this product?
The ability to mix data outside SFDC and integrate it in a dashboard that shows in SFDC pages.
What do you dislike most about this product?
there is a limited amount of charts that you can use. However that is imporving each update.
What recommendations would you give to someone considering this product?
Consider if you want to have everything into SFDC so that vendores have the info in one place or do you want them to go somewhere else.
Pros
- Continually Improving Product
- Reliable
- Enables Productivity
- Efficient Service
- Role: Operations
- Industry: Construction
- Involvement: End User of Application
Submitted Jul 2020
Easy to use but a bit pricey. Great product!
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
- Role: Industry Specific Role
- Industry: Healthcare
- Involvement: End User of Application
Submitted Jul 2020
A strong product that is user-friendly
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing