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Tableau CRM Analytics Logo
Tableau CRM Analytics Logo
Salesforce.com Inc

Tableau CRM Analytics

Composite Score
8.2 /10
CX Score
8.4 /10
Category
Tableau CRM Analytics
8.2 /10

What is Tableau CRM Analytics?

Discover the story your data has to tell. CRM Analytics (formerly Tableau CRM) empowers your Salesforce CRM users with actionable insights and AI-driven analytics right in their workflow. Find patterns and experience actionable insights specific to your business, and infuse them into every process. Drive better outcomes with a full understanding of what happened, why it happened, and what you should do next, right in the flow of your work. It鈥檚 a complete intelligence experience built for Salesforce.

Company Details


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Awards & Recognition

Tableau CRM Analytics won the following awards in the Business Intelligence & Analytics - Midmarket category

Tableau CRM Analytics Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Tableau CRM Analytics.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

95 Plan to Renew

2
Since last award

80 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+82 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Tableau CRM Analytics?

3% Negative
9% Neutral
88% Positive

Pros

  • Acts with Integrity
  • Respectful
  • Security Protects
  • Saves Time

Feature Ratings

Average 81

Data Exploration and Visualization

86

Dashboard

85

BI Security

83

BI Platform Administration

82

Self Service and Ad Hoc Capabilities

81

Collaboration

80

Operational Reporting Capabilities

79

Data Connectors and Data Mashup

78

Intelligent Alerts and Notifications

78

Mobile

73

Vendor Capability Ratings

Average 78

Quality of Features

83

Business Value Created

81

Ease of Data Integration

81

Breadth of Features

80

Ease of Implementation

80

Ease of Customization

80

Ease of IT Administration

79

Availability and Quality of Training

75

Usability and Intuitiveness

75

Product Strategy and Rate of Improvement

74

Vendor Support

74

Tableau CRM Analytics Reviews

Ritu D.

  • Role: Consultant
  • Industry: Finance
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Feb 2022

Lot of features and functionalities but bit pricey

Likeliness to Recommend

9 /10

What differentiates Tableau CRM Analytics from other similar products?

1. Features like dataflow and recipe are only in Tableau CRM 2. It is good option if all your data is in Salesforce. 3. There is already embedded AI and Machine learning so we don't have to much in Salesforce Discovery.

What is your favorite aspect of this product?

1. Visualization of 50Million data is possible. 2. Data transformation is there with the help of dataflow. There are so many features available in the recipe which make data transformation so easy.

What do you dislike most about this product?

1. Limitation of features. But It has been continuously growing since the launch. They keep adding cool features quarterly.

What recommendations would you give to someone considering this product?

It has limited features compared to other BI software but it also new tool as compared to other. It has grown exponentially since 2016.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Trustworthy

Joe T.

  • Role: Industry Specific Role
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2022

Optimized for the Force.com platform

Likeliness to Recommend

9 /10

What differentiates Tableau CRM Analytics from other similar products?

Optimized for the Force.com platform

What do you dislike most about this product?

The name change, there's no actual Tableau technology in Tableau CRM. Once it fell under the Tableau umbrella, the focus seems to have shifted. My dream would be the Tableau client experience on top of the Tableau CRM backend

What recommendations would you give to someone considering this product?

Is the vast majority of your data in Force.com applications, then great, grab some platform licenses from Salesforce, if not, but you are using Force.com applications from Salesforce or their ISVs, then leverage the packaged apps SF and partners like FinancialForce have built using the technology

Pros

  • Includes Product Enhancements
  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity

Cons

  • Slower Product Innovation
  • Vendor Friendly Policies
  • Vendor's Interest First

Daniel A.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Feb 2022

Great product to use for big & small businesses

Likeliness to Recommend

10 /10

What differentiates Tableau CRM Analytics from other similar products?

Gives more insight to future and current endeavors for clients and their businesses

What is your favorite aspect of this product?

Being able to display information more accurately to the end client.

What do you dislike most about this product?

Nothing really.

What recommendations would you give to someone considering this product?

Take time to completely understand the ins and outs of what you are using this product for to get the most of it.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Most Popular Tableau CRM Analytics Comparisons

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