What is SAP CRM?
Provide marketing, sales, and service professionals with complete customer intelligence to manage relationships and customer-related processes. Our customer relationship management products enable you to define customers based on their industry and personalize the customer experience.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
84 Likeliness to Recommend
1
Since last award
94 Plan to Renew
1
Since last award
82 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+85 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love SAP CRM?
Pros
- Trustworthy
- Reliable
- Respectful
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Lead Management
Sales Management
Activity and Workflow Management
Account and Contact Management
Marketing Management
Collaboration
Customer Service Management
Analytics and Reporting
Quote Contract and Proposal
Telephony and Call Center Management
Mobile
Vendor Capability Ratings
Quality of Features
Vendor Support
Breadth of Features
Business Value Created
Ease of Implementation
Ease of Data Integration
Product Strategy and Rate of Improvement
Ease of Customization
Ease of IT Administration
Usability and Intuitiveness
Availability and Quality of Training
SAP CRM Reviews
Moon A.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Jul 2022
SAP CRM is an intuitive and easy-to-use CRM.
Likeliness to Recommend
What differentiates SAP CRM from other similar products?
SAP is the ERP platform of choice for the vast majority of businesses. It aids customer interactions and prevents data loss due to third-party intervention. SAP's easy tracking and report-generation help us understand our data. Case management from start to finish is excellent, and the mobile app is impressive but limited. It's easy and intuitive to manage multiple emails and set up automatic responses. Because of this, it is unique among other software on the market.
What is your favorite aspect of this product?
SAP CRM automates sales, marketing, customer analytics, and reporting. SAP's 360-degree views and ease of use while incorporating real-time c2c business correspondence improved our business management. It's easy, intuitive, and enhances user management. Its sophisticated use cases give users measurable results. It also helped small businesses save money by eliminating the need for expensive software and tools.
What do you dislike most about this product?
The data fetching speed in SAP CRM is problematic, and the software's user-friendliness could use some work. Too many app options can be a problem sometimes. It should have better UX to make it easier to use.
What recommendations would you give to someone considering this product?
SAP CRM should be used as a one-stop shop, in my opinion. It helps track sales. SAP's usability and understanding lag behind other CRM solutions. In the context of a company's strategic planning and sales development, SAP is not the right option to be considered. Give it a shot, and judge how satisfying it is.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Trustworthy
Gregorio T.
- Role: Operations
- Industry: Telecommunications
- Involvement: End User of Application
Submitted Jun 2022
Great Software and very intuitive!
Likeliness to Recommend
What differentiates SAP CRM from other similar products?
Its really complete and intuitive
What is your favorite aspect of this product?
Easy use and implementation.
What do you dislike most about this product?
i do not have any dislike.
What recommendations would you give to someone considering this product?
Learn how to use and enjoy it.
Pros
- Trustworthy
- Efficient Service
- Effective Service
- Fair
Karas G.
- Role: Industry Specific Role
- Industry: Finance
- Involvement: End User of Application
Submitted Jun 2022
Perfect CRM Solution For Business
Likeliness to Recommend
What differentiates SAP CRM from other similar products?
While most CRM solutions are expensive, SAP CRM comes at a manageable cost will zero compromises
What is your favorite aspect of this product?
I like that SAP CRM is the most affordable in it's class It offers features that makes handling SAP CRM easy.
What do you dislike most about this product?
No dislikes as SAP CRM has been a performer
What recommendations would you give to someone considering this product?
I recommend SAP CRM for it's amazing capabilities
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
