What is SAP CRM?
Provide marketing, sales, and service professionals with complete customer intelligence to manage relationships and customer-related processes. Our customer relationship management products enable you to define customers based on their industry and personalize the customer experience.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
84 Likeliness to Recommend
1
Since last award
94 Plan to Renew
1
Since last award
82 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+85 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love SAP CRM?
Pros
- Trustworthy
- Reliable
- Respectful
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Lead Management
Sales Management
Activity and Workflow Management
Account and Contact Management
Marketing Management
Collaboration
Customer Service Management
Analytics and Reporting
Quote Contract and Proposal
Telephony and Call Center Management
Mobile
Vendor Capability Ratings
Quality of Features
Vendor Support
Breadth of Features
Business Value Created
Ease of Implementation
Ease of Data Integration
Product Strategy and Rate of Improvement
Ease of Customization
Ease of IT Administration
Usability and Intuitiveness
Availability and Quality of Training
SAP CRM Reviews
Sourav H.
- Role: Consultant
- Industry: Education
- Involvement: IT Development, Integration, and Administration
Submitted Jan 2023
Reliable legacy data management
Likeliness to Recommend
What differentiates SAP CRM from other similar products?
SAP as an entity has been in this space for quite a long time, which means the solution has undergone a lot of refinements
What is your favorite aspect of this product?
The flexibility it offers when manipulating relational database
What do you dislike most about this product?
The user interface was a bit outdated
What recommendations would you give to someone considering this product?
SAP can be considered if the data generated by an organization/company is on the higher side with a complex data architecture and has to be stored securely for reference later
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Includes Product Enhancements
Vidushi B.
- Role: Operations
- Industry: Technology
- Involvement: Initial Implementation
Submitted Jan 2023
Easy & efficient
Likeliness to Recommend
What differentiates SAP CRM from other similar products?
User friendly and customised views
What is your favorite aspect of this product?
Ease of use
What do you dislike most about this product?
Color pallet
What recommendations would you give to someone considering this product?
It can take a while to get the hang of the product but once you get there, it's quite easy to use and efficient
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
Shivam K.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Jan 2023
One of the best management and planning software.
Likeliness to Recommend
What differentiates SAP CRM from other similar products?
We were already using SAP ERP and we were quite happy about that. So we decided to go to SAP CRM and were surprised at the results. The most important thing with SAP CRM is that its integration with other SAP products that makes it more productive.
What is your favorite aspect of this product?
My favorite feature of this software is that I can schedule all of my tasks for the next one or two days. Additionally, I can use this to plan with all of my coworkers. It provides a solid foundation on which to develop a management system to boost my sales.
What do you dislike most about this product?
It's hard for people who are just starting to work on this software. Additional training must be provided to each member that results in time and money.
What recommendations would you give to someone considering this product?
It simplifies most of the work and increases productivity. I found solutions to issues like having a platform to generate work permits, which require three to four authority signatures before work can begin. I can keep track of all permissions, whether they have been completed or not.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
