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Sage Group

Sage CRM

Composite Score
8.0 /10
CX Score
8.2 /10
Category
Sage CRM
8.0 /10

What is Sage CRM?

Sage CRM provides sales teams with powerful tools and quick access to the information they need to manage and progress leads and opportunities. It is helping thousands of small and medium sized businesses across the globe automate their sales process. And Sage CRM gives you and your sales team detailed account and pipeline information so you can close deals faster.

Company Details


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Awards & Recognition

Sage CRM won the following awards in the Customer Relationship Management - Midmarket category

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Sage CRM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Sage CRM.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

1
Since last award

98 Plan to Renew

84 Satisfaction of Cost Relative to Value

3
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Sage CRM?

1% Negative
3% Neutral
96% Positive

Pros

  • Respectful
  • Acts with Integrity
  • Transparent
  • Trustworthy

Feature Ratings

Average 84

Customer Service Management

86

Sales Management

86

Lead Management

85

Analytics and Reporting

84

Account and Contact Management

84

Activity and Workflow Management

83

Telephony and Call Center Management

83

Collaboration

83

Marketing Management

82

Quote Contract and Proposal

82

Mobile

80

Vendor Capability Ratings

Average 83

Availability and Quality of Training

85

Ease of Data Integration

85

Ease of IT Administration

84

Ease of Customization

84

Quality of Features

84

Vendor Support

83

Usability and Intuitiveness

83

Ease of Implementation

82

Product Strategy and Rate of Improvement

82

Business Value Created

81

Breadth of Features

80

Sage CRM Reviews

Carlos A.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2021

Improvements in the interests of the client.

Likeliness to Recommend

9 /10

What differentiates Sage CRM from other similar products?

The main difference between Sage CRM and other CRM platforms is that this platform offers the ability to plan, organize and manage the information obtained in sales and in the customer experience, in order to have sales retention and generate greater customer satisfaction. customers in general, while other CRM platforms only focus on direct communication from customers. Sage CRM offers direct communication with all clients, but it also allows us to study the interests of each one of them and create plans and objectives in order to improve the impact of our services on clients.

What is your favorite aspect of this product?

My favorite aspect of this platform is that I can integrate it with social networks such as Twitter, Facebook or LinkedIn, this has helped me to have a broader control of customer requests and to be able to maintain better service to each of them. In addition, another of the things that I like about Sage CRM is that it provides me with reliable and direct information that is collected automatically, about customers, this allows me to know more about the interests of the contacts that I have as sales, in addition, I lets you know what kind of information interests them the most.

What do you dislike most about this product?

I have not had any complaints about this product. I think I have had a very good experience with Sage CRM. In our company it is very important to be able to get to know each of the clients to be able to provide them with a good sales system with which they feel comfortable, that is why we use this platform, because it has allowed us to generate better sales and be able to better understand the interests that each of our clients have. I hope to continue having this satisfaction using Sage CRM.

What recommendations would you give to someone considering this product?

The main reason why I would recommend this platform is because it has an automated process for the maintenance of the Sales Funnel record, this means that there is no need to do manual maintenance and to be aware of the data related to sales. In addition, I recommend it because it is a very easy-to-use platform, you can quickly collect valuable information about the contacts and learn more about them, their interests and what type of data makes a specific sale be achieved.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features
  • Role: Vendor Management
  • Industry: Telecommunications
  • Involvement: Business Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Apr 2021

Easy to use, nice interface

Likeliness to Recommend

6 /10

Pros

  • Performance Enhancing
  • Enables Productivity
  • Trustworthy
  • Unique Features

Rodrigo V.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Mar 2021

A software specialist in customer communication

Likeliness to Recommend

9 /10

What differentiates Sage CRM from other similar products?

Sage crm is a very useful platform in the area of self-service, as every customer we work with through the platform can find their way around the platform, which shows how intuitive Sage crm is. The system allows us to catalog and categorize the experiences that customers have with us, and this is very useful for creating periodic reports and creating comparisons between past and current customer service.

What is your favorite aspect of this product?

Being able to combine the power of analysis that Sage crm brings with the sales funnel management tools that specialized software such as Pipedrive brings is one of the biggest advantages that Sage crm has. Sage CRM is a detailed crm, where accessing customer data is easy, and where keeping all their contact information and transaction history organized and updated is also easy.

What do you dislike most about this product?

If the main focus of a company is to work on increasing the sales force, with Sage crm this could be achieved. We currently have no negative feedback on our experience using Sage crm, which has met all of our objectives satisfactorily.

What recommendations would you give to someone considering this product?

Sage crm specializes in quick access to databases where customer information is stored, and in maintaining its proper configuration, so it is recommended in this area. Its adaptability to integrate with other platforms and marketing automation services makes it one of the most cost-effective options for working with customers.

Pros

  • Inspires Innovation
  • Caring
  • Saves Time
  • Client Friendly Policies

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