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Paycom

Paycom

Composite Score
8.2 /10
CX Score
8.4 /10

What is Paycom?

Paycom Software, Inc. (NYSE: PAYC) simplifies business and employees鈥 lives through automated, command-driven HR and payroll technology that revolutionizes data access. From hire to retire, Paycom鈥檚 employee-first technology leverages AI and full-solution automation to streamline processes and drive efficiencies in a truly single database, providing a seamless experience for Paycom鈥檚 clients and their employees. With its industry-first AI engine, IWant, Paycom provides instant and accurate access to employee data without having to navigate or learn the software.

Company Details


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Awards & Recognition

Paycom won the following awards in the Payroll category

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Paycom Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Paycom.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

94 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Paycom?

3% Negative
4% Neutral
93% Positive

Pros

  • Friendly Negotiation
  • Security Protects
  • Client's Interest First
  • Generous Negotitation

Feature Ratings

Average 85

Compensation Management

88

Time and Attendance

87

Direct Deposit

86

HR Systems Interface

86

Tax Form Preparation

85

Benefits Calculation

85

Accounting Systems Interface

83

Taxation Deduction

83

Vacation and Leave Tracking

83

Retirement Plan Tracking

81

Self Service Portal

80

Vendor Capability Ratings

Average 83

Ease of Data Integration

84

Ease of Implementation

84

Breadth of Features

84

Quality of Features

84

Business Value Created

83

Ease of IT Administration

83

Availability and Quality of Training

82

Usability and Intuitiveness

82

Product Strategy and Rate of Improvement

82

Vendor Support

81

Ease of Customization

79

Paycom Screenshots

Paycom Downloads

Paycom Videos

Paycom Reviews

Denise W.

  • Role: Sales Marketing
  • Industry: Media
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2022

First-Class Payroll Service

Likeliness to Recommend

9 /10

What differentiates Paycom from other similar products?

My experience with Paycom thus far with a new company has been quite positive. Having worked with self-managed systems before, I can see the obvious benefits of collaborating with Paycom. I enjoy my job better now that I have the freedom to make my own decisions and implement them whenever I see fit. Paycheck reviews are a fantastic addition, allowing me to verify that my compensation and deductions are as they should be. As a manager, I've found the app to be quite useful, and it has greatly facilitated the speed with which I can oversee my team's operations.

What is your favorite aspect of this product?

Paycom has been an excellent business associate. They've been flexible and quick to respond to our requests. They haven't strayed from their commitment to the customer. If you're searching for a simple, all-in-one option, I'd suggest giving Paycom a try. The ease of usage is Paycom's strongest suit. Each worker has instantaneous access to their own data, which they may also edit as needed.

What do you dislike most about this product?

Many temporary workers find the initial setup to be too much to handle. When I close the app, I am frequently locked out. Seeking further information about making use of Paycom University.

What recommendations would you give to someone considering this product?

In general, I've had a positive time dealing with Paycom. Email notifications when I need to take action are helpful, as is the ability to authorize time off with a single click rather than entering my credentials every time. By delegating authority to the users, HR departments are free to focus on other tasks while Paycom is able to excel in its area of competence.

Pros

  • Continually Improving Product
  • Effective Service
  • Performance Enhancing
  • Enables Productivity

Charles J.

  • Role: Information Technology
  • Industry: Telecommunications
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jul 2022

Great employee management application.

Likeliness to Recommend

10 /10

What differentiates Paycom from other similar products?

Highly scalable and easy to manage. Great for reporting. Time and attendance management.

What is your favorite aspect of this product?

Employee data security and management. Performance management and follow up. Great user Interface.

What do you dislike most about this product?

Mobile application is not user friendly. Integration with POS is not easy.

What recommendations would you give to someone considering this product?

Paycom is a must have for employee management and follow up

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Stefan H.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

It is straightforward to use and maintain.

Likeliness to Recommend

9 /10

What differentiates Paycom from other similar products?

We converted to Paycom a long time ago although I regret we didn't do it sooner. Making personnel changes is saving me a tonne of time while assisting me in making the process easier and easier. Employees must now update their addresses, authorize tax withholding, check their timesheets, and approve their paychecks.

What is your favorite aspect of this product?

The Paycom system is simple to use for managers, employees, and administrators alike (for our entire staff). Payroll processing is quick, and we can easily make import files for journal vouchers to submit to MIP, our accounting system. We always receive a prompt response to any questions or problems we may have through their wonderful and responsive support service.

What do you dislike most about this product?

There aren't many problems that can be resolved compared to competitors. There is a small learning curve at first because the system is sturdy and thorough. After roughly 30 minutes of system exploration, though, this disappears. Apart from that, this is a good, trustworthy product.

What recommendations would you give to someone considering this product?

Try it and see how Awesome Paycom is! They were in charge of implementation from the beginning and were skilled at what they did. They came to the location and joined us for our first live paycheck. For our second live payroll, they then picked up the phone. We have onsite meetings four times a year to talk about the product. The system is constantly operational and stable.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Effective Service

Most Popular Paycom Comparisons

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