NinjaOne Platform Customer Reviews 2025

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NinjaOne

NinjaOne Platform

Composite Score

7.3 /10

CX Score

7.5 /10

23 Reviews

What is NinjaOne Platform?

NinjaOne automates the hardest parts of IT, delivering visibility, security, and control over all endpoints for more than 20,000 customers. The NinjaOne automated endpoint management platform is proven to increase productivity, reduce security risk, and lower costs for IT teams and managed service providers. The company seamlessly integrates with a wide range of IT and security technologies. NinjaOne is obsessed with customer success and provides free and unlimited onboarding, training, and support.

Company Details

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NinjaOne Platform Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on NinjaOne Platform.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

82 Likeliness to Recommend

95 Plan to Renew

83 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+78 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love NinjaOne Platform?

11% Negative

3% Neutral

86% Positive

Pros

Continually Improving Product
Performance Enhancing
Generous Negotitation
Reliable

Feature Ratings

Average 78

Automation

Deployment

Notifications

Management Console

Scheduling

Assessment

Validation

Third Party Application Patching

Approval Process

Testing

Reporting

Vendor Capability Ratings

Average 79

Ease of Implementation

Usability and Intuitiveness

Ease of IT Administration

Quality of Features

Breadth of Features

Business Value Created

Product Strategy and Rate of Improvement

Vendor Support

Availability and Quality of Training

Ease of Customization

Ease of Data Integration

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Remote Monitoring and Management

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Remote Support

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NinjaOne Platform Reviews

Halion A.

Role: Information Technology
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2024

Fantastic RMM, works very well

Likeliness to Recommend

10 /10

What differentiates NinjaOne Platform from other similar products?

Constantly improving the tool with very useful items

What is your favorite aspect of this product?

it works very well, and is constantly getting updates. Many integrations as well

What do you dislike most about this product?

the GUI could use some work

What recommendations would you give to someone considering this product?

Ninja is a great tool, it has many things you prob wont need but i would compare you current stack and see what holes this will feel

Pros

Continually Improving Product
Reliable
Enables Productivity
Helps Innovate

Role: Information Technology
Industry: Other
Involvement: IT Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Jun 2024

Great remote admin features

Likeliness to Recommend

9 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Joshua D.

Role: Information Technology
Industry: Not for Profit
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2024

Easy to use, at a great price.

Likeliness to Recommend

9 /10

What differentiates NinjaOne Platform from other similar products?

As a small shop, this gives us everything we need without having extra 鈥渂ells and whistles鈥� and at a great price.

What is your favorite aspect of this product?

Constant monitoring of devices.

What do you dislike most about this product?

Nothing I dislike. I am just waiting for them to implement their software repository.

What recommendations would you give to someone considering this product?

Definitely give it a try, especially if you are a small or medium sized business.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

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NinjaOne Platform

What is NinjaOne Platform?

Company Details

Need Assistance?

NinjaOne Platform Ratings

82 Likeliness to Recommend

95 Plan to Renew

83 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+78 Net Emotional Footprint

How much do users love NinjaOne Platform?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Automation Automation of patch deployment, including the deployment and installation processes.

Deployment Wide deployment of patches to targeted systems鈥�.

Notifications Alerts on the availability of patches.

Management Console A single console that allows the management of the entire patch management process鈥�.

Scheduling Subject to approval, the ability to schedule the automation of patch deployment.

Assessment Assessment of patches, for consideration of enterprise deployment鈥�.

Validation Validation (manual or automated) of patch installation success.

Third Party Application Patching Patching of third party applications in addition to systems.

Approval Process Ability to provide approval for the release and deployment of patches鈥�.

Testing Logging of test results, in preparation for approval.

Reporting Automation of patch deployment, including the deployment and installation processes.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Also Featured in...

Remote Monitoring and Management

Remote Support

NinjaOne Platform Reviews

Halion A.

Fantastic RMM, works very well

Likeliness to Recommend

Pros

Great remote admin features

Likeliness to Recommend

Pros

Joshua D.

Easy to use, at a great price.

Likeliness to Recommend

Pros

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Title

Feature Ratings

Automation

Deployment

Notifications

Management Console

Scheduling

Assessment

Validation

Third Party Application Patching

Approval Process

Testing

Reporting

Vendor Capability Ratings

Ease of Implementation

Usability and Intuitiveness

Ease of IT Administration

Quality of Features

Breadth of Features

Business Value Created

Product Strategy and Rate of Improvement

Vendor Support

Availability and Quality of Training

Ease of Customization

Ease of Data Integration