Mouseflow Customer Reviews 2025 | Website Analytics

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Mouseflow

Composite Score

8.0 /10

CX Score

8.2 /10

44 Reviews

What is Mouseflow?

Mouseflow lets you replay the full visitor experience to identify pain points, boost conversions, and optimize your site. This is done by session replay, heatmap and track of all clicks, mouse movements, scrolls, engagement, form fills and much more.

Company Details

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Awards & Recognition

Mouseflow won the following awards in the Website Analytics category

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4 Top Rated Capabilities

4 Top Rated Features

2025

3 Top Rated Capabilities

2 Top Rated Features

2024

3 Top Rated Capabilities

3 Top Rated Features

2023

Mouseflow Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Mouseflow.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

100 Plan to Renew

86 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Mouseflow?

0% Negative

6% Neutral

94% Positive

Pros

Efficient Service
Fair
Reliable
Enables Productivity

Feature Ratings

Average 87

Data Visualization

Customer Journey Modelling

Machine Learning

AI Tools

Conversion Analysis

Device and Browser Analytics

Social Media Analytics

Audience Demographics

Customer Value Analysis

API Framework

Paid Search Integration

Vendor Capability Ratings

Average 85

Breadth of Features

Vendor Support

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Ease of IT Administration

Quality of Features

Ease of Customization

Ease of Data Integration

Availability and Quality of Training

Product Strategy and Rate of Improvement

Mouseflow Reviews

Elvis R.

Role: Sales Marketing
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2024

Guarantees a better website experience

Likeliness to Recommend

9 /10

What differentiates Mouseflow from other similar products?

Unlike others, it has interactive Heatmaps that show where users click, how they move around the page and where they leave the site, as well as recording user sessions that allow us to see exactly how they interact with our website.

What is your favorite aspect of this product?

It has a greater number of lko functions that make it a tool that I like more. This software helps identify areas for improvement and understand the behavior of visitors, which allows us to make more informed decisions to optimize conversion.

What do you dislike most about this product?

The interface can be a little overwhelming at first, especially for less technical users

What recommendations would you give to someone considering this product?

I recommend this software for those looking to improve the user experience on their website and optimize their conversions. It is especially useful in specific scenarios such as optimizing conversion funnels and identifying friction points in the purchasing process.

Pros

Helps Innovate
Reliable
Performance Enhancing
Trustworthy

Naveen S.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2024

Best tool in this segment. Highly recommended

Likeliness to Recommend

10 /10

What differentiates Mouseflow from other similar products?

It provides accurate recoding of user sessions for my website. That helps me to understand my user behaviour.

What is your favorite aspect of this product?

I like its accurate session recordings that can easily available to me. Best tool highly recommended

What do you dislike most about this product?

Sometimes its recoding time is not matched with my crm data.

What recommendations would you give to someone considering this product?

Highly recommended

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Enables Productivity

Avinash M.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Dec 2025

It is very useful software

Likeliness to Recommend

8 /10

What differentiates Mouseflow from other similar products?

The tools and the functionality is unique

What is your favorite aspect of this product?

It is very useful, and the tools are very simple

What do you dislike most about this product?

Some functionality is not required, but still there

What recommendations would you give to someone considering this product?

Will fully recommend this product

Pros

Helps Innovate
Unique Features
Inspires Innovation
Client Friendly Policies

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Mouseflow

What is Mouseflow?

Company Details

Need Assistance?

Awards & Recognition

Mouseflow Ratings

89 Likeliness to Recommend

100 Plan to Renew

86 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+91 Net Emotional Footprint

How much do users love Mouseflow?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Data Visualization Visualize customer data in configurable dashboards or reports, and easily share these visualizations with decision makers.

Customer Journey Modelling The ability to effectively model and display customer behaviors or journeys through multiple channels and touchpoints.

Machine Learning Analyze historical or real-time data using machine learning algorithms to generate insights e.g. prediction, anomaly/event detection, sentiment analysis.

AI Tools AI tools to help predict sales, tactics, and enhanced reporting.

Conversion Analysis The ability to capture and analyze conversion (transaction) data and conversion paths from the web or associated channels.

Device and Browser Analytics Capture and summarize device and browser information.

Social Media Analytics Captures information on social signals from popular services (Twitter, Facebook, LinkedIn etc.).

Audience Demographics The ability to capture, analyze and display customer demographic/firmographic data from different channels.

Customer Value Analysis Predicts customer lifetime value based on past conversions.

API Framework Move data to and from the platform and other customer interaction applications (i.e. Marketing Automation) with ease.

Paid Search Integration Integrates with popular search advertising services (i.e. AdWords) and can make predictive recommendations around areas like keywords.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Mouseflow Reviews

Elvis R.

Guarantees a better website experience

Likeliness to Recommend

Pros

Naveen S.

Best tool in this segment. Highly recommended

Likeliness to Recommend

Pros

Avinash M.

It is very useful software

Likeliness to Recommend

Pros

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Title

Feature Ratings

Data Visualization

Customer Journey Modelling

Machine Learning

AI Tools

Conversion Analysis

Device and Browser Analytics

Social Media Analytics

Audience Demographics

Customer Value Analysis

API Framework

Paid Search Integration

Vendor Capability Ratings

Breadth of Features

Vendor Support

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Ease of IT Administration

Quality of Features

Ease of Customization

Ease of Data Integration

Availability and Quality of Training

Product Strategy and Rate of Improvement