
What is Lucidchart?
Lucidchart is the intelligent diagramming application that brings teams together to make better decisions and build the future. Quickly visualize your team's processes, systems, and organizational structure. Intelligent diagramming lets you visualize complex ideas faster, clearer and more collaboratively. Lucidchart makes it easy to involve the right people to make the right decisions. Lucidchart allows you to stay focused and sprint forward with purpose. Bring to life the plans that will propel your business.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
97 Plan to Renew
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Lucidchart?
Pros
- Reliable
- Trustworthy
- Client Friendly Policies
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Visual Process Design
Commenting
Process Model Repository/Content Repository
Dashboard
Deployment
Process Monitoring and Optimization
Process Auditing
Process Modelling and Design
Analytics and Reporting
Process Automation
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Breadth of Features
Ease of Data Integration
Availability and Quality of Training
Ease of Customization
Vendor Support
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Ease of IT Administration
Quality of Features
Lucidchart Reviews

Elizabeth T.
- Role: Information Technology
- Industry: Transportation
- Involvement: End User of Application
Submitted Sep 2024
We work better as a team with Lucidchart.
Likeliness to Recommend
What differentiates Lucidchart from other similar products?
When it comes to being able to work on documentations simultaneously with my team, on the same canvas in real time, no other diagramming tool comes close to rivalling what Lucidchart brings. This for me, is why my team uses Lucidchart as our first option diagramming software as against any other alternative.
What is your favorite aspect of this product?
Lucid integrations. This aspect of Lucidchart aids my day to day workflow by letting me add visuals from Lucidchart into the most important apps. I use at work and vice versa. This has allowed me to build more impactful flowcharts and process maps.
What do you dislike most about this product?
The Lucidchart mobile app. There is just so much difference in features and available tools between Lucidchart on my computer and Lucidchart on my mobile phone as an app.
What recommendations would you give to someone considering this product?
For creating mockup roadmaps, designing processes and the list goes on. Lucidchart is my recommended software.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features

James W.
- Role: Sales Marketing
- Industry: Transportation
- Involvement: End User of Application
Submitted Sep 2024
No better way to diagram processes.
Likeliness to Recommend
What differentiates Lucidchart from other similar products?
Lucidchart is web based and works smoothly on my web browser. Lucid also allows for the possibility to collaboratively build diagrams simultaneously with my workmates , enabling faster completion of diagramming assignments, not minding the physical location of each member of my work group.
What is your favorite aspect of this product?
Lucid has hundreds of templates available to me , when I need to create a diagram. Lucid's diagramming library covers different technical diagramming types from taskboards, to sales processes, reports, flowcharts, sales efficiency diagrams and so on. Having access to Lucid's library prevents me from building my technical diagrams from scratch.
What do you dislike most about this product?
Asides viewing documents, I struggle to do much on the mobile app. This for me, is the one weakness for Lucid which I hope will be addressed at some point.
What recommendations would you give to someone considering this product?
As far as technical diagramming goes, I doubt I have come across any other software program better than Lucidchart , in my own opinion.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features

Shrikant S.
- Role: Information Technology
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Jul 2024
Powerful & intuitive,but room foradvanced feature
Likeliness to Recommend
What differentiates Lucidchart from other similar products?
Lucidchart excels with its intuitive interface, real-time collaboration, and extensive template library. It integrates seamlessly with tools like Google Workspace and Microsoft Office and supports cross-platform access. Unique features include advanced data linking and customizable diagrams, making it a versatile choice for diverse diagramming needs.
What is your favorite aspect of this product?
My favorite aspect of Lucidchart is its **real-time collaboration** feature. It allows multiple users to work on a diagram simultaneously, with live updates and easy communication through integrated comments and chat. This capability enhances teamwork and ensures that everyone involved is on the same page, which is especially valuable for complex projects and remote teams.
What do you dislike most about this product?
One area where Lucidchart could improve is its **pricing structure**. While it offers a lot of functionality, the cost can be quite high, especially for teams or organizations that need access to advanced features or multiple user licenses. This can be a barrier for smaller teams or individuals who need more affordable options.
What recommendations would you give to someone considering this product?
Consider evaluating Lucidchart鈥檚 real-time collaboration and diagramming features through the free trial to ensure it meets your needs. Check if the pricing aligns with your budget, especially if you need multiple user licenses. Explore its integrations with tools you already use and review its advanced features to make sure they add value to your workflow. Stay informed about updates for ongoing improvements.
Pros
- Continually Improving Product
- Reliable
- Enables Productivity
- Effective Service