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Klaviyo

Klaviyo

Composite Score
8.7 /10
CX Score
9.0 /10
Category
Klaviyo
8.7 /10

What is Klaviyo?

Klaviyo is a tool that makes personalized marketing a breeze through data-driven decision making. In the past, only massive companies had the resources to create highly personalized messaging. Klaviyo brings those capabilities with an intuitive UI that a one-person startup can easily manage, to more detailed customization a large or enterprise company can develop with their marketing team.

Company Details


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Awards & Recognition

Klaviyo won the following awards in the Marketing Automation - B2C category

Klaviyo Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Klaviyo.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

1
Since last award

93 Plan to Renew

2
Since last award

85 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Klaviyo?

1% Negative
5% Neutral
94% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Feature Ratings

Average 83

Email Marketing Automation

88

Customer Journey Modelling

85

SMS Marketing

85

Multivariant Testing

85

Marketing Master Data Management

85

Marketing Analytics

83

Marketing Project Management

83

Mobile Marketing Management

82

Marketing Asset Management

81

Social Media Marketing Management

77

Vendor Capability Ratings

Average 81

Ease of Customization

84

Business Value Created

84

Quality of Features

83

Ease of Implementation

83

Breadth of Features

82

Ease of IT Administration

81

Availability and Quality of Training

81

Ease of Data Integration

79

Vendor Support

79

Product Strategy and Rate of Improvement

78

Usability and Intuitiveness

77

Klaviyo Reviews

Marina C.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2025

Powerful Automation Features

Likeliness to Recommend

9 /10

What differentiates Klaviyo from other similar products?

Unlike others, it has an advanced segmentation system; Klaviyo allows you to segment audiences with a level of detail that is difficult to find on other platforms. You can filter by multiple criteria and create dynamic segments that update in real time. This software integrates seamlessly with e-commerce platforms such as Shopify and Magento, making it easy to collect purchase and customer behavior data to optimize campaigns.

What is your favorite aspect of this product?

I like that Klaviyo solves several business problems: it allows me to segment our customer database effectively, optimizes the retention process, and improves our conversion rates. From remarketing to sending targeted emails based on user behavior, its scope of use is extensive and flexible. Klaviyo is ideal in several situations. For example, for an online store that wants to increase customer loyalty, Klaviyo makes it easy to send thank-you emails, notifying users about exclusive offers and recommended products based on recent purchases.

What do you dislike most about this product?

Sometimes the complexity of segmentation can lead to errors, such as sending promotions to the wrong groups, which can be a missed opportunity.

What recommendations would you give to someone considering this product?

Klaviyo excels when it comes to e-commerce and personalizing the customer experience, although it may be less suitable for companies whose focus is not on direct sales or for those looking for simpler and less expensive solutions.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

David R.

  • Role: Consultant
  • Industry: Food and Beverage
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2025

Great product alongside Big commerce

Likeliness to Recommend

9 /10

What differentiates Klaviyo from other similar products?

It connects deeply with eCommerce platforms and makes it easy to send targeted emails based on customer behavior.

What is your favorite aspect of this product?

The automation flows鈥攐nce they鈥檙e set up, they basically run themselves and drive great results.

What do you dislike most about this product?

It can be a bit tricky to learn at first, especially if you're new to email marketing.

What recommendations would you give to someone considering this product?

Start simple, use their templates, and take advantage of the support articles鈥攖hey help a lot.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Chukwudi U.

  • Role: Industry Specific Role
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2025

A unique email marketing tool

Likeliness to Recommend

8 /10

What differentiates Klaviyo from other similar products?

Klaviyo thrives with its data driven automation tools targeted at e-commerce businesses owners

What is your favorite aspect of this product?

Klaviyo is integrated with e-commerce platforms like Shopify

What do you dislike most about this product?

It鈥檚 user interface is not very friendly for beginners especially when analyzing detailed data

What recommendations would you give to someone considering this product?

If you鈥檙e new to email automation, start with basic flows.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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