
What is Klaviyo?
Klaviyo is a tool that makes personalized marketing a breeze through data-driven decision making. In the past, only massive companies had the resources to create highly personalized messaging. Klaviyo brings those capabilities with an intuitive UI that a one-person startup can easily manage, to more detailed customization a large or enterprise company can develop with their marketing team.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
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Since last award
93 Plan to Renew
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Since last award
85 Satisfaction of Cost Relative to Value
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Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Klaviyo?
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Email Marketing Automation
Customer Journey Modelling
SMS Marketing
Multivariant Testing
Marketing Master Data Management
Marketing Analytics
Marketing Project Management
Mobile Marketing Management
Marketing Asset Management
Social Media Marketing Management
Vendor Capability Ratings
Ease of Customization
Business Value Created
Quality of Features
Ease of Implementation
Breadth of Features
Ease of IT Administration
Availability and Quality of Training
Ease of Data Integration
Vendor Support
Product Strategy and Rate of Improvement
Usability and Intuitiveness
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Klaviyo Reviews

Marina C.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Aug 2025
Powerful Automation Features
Likeliness to Recommend
What differentiates Klaviyo from other similar products?
Unlike others, it has an advanced segmentation system; Klaviyo allows you to segment audiences with a level of detail that is difficult to find on other platforms. You can filter by multiple criteria and create dynamic segments that update in real time. This software integrates seamlessly with e-commerce platforms such as Shopify and Magento, making it easy to collect purchase and customer behavior data to optimize campaigns.
What is your favorite aspect of this product?
I like that Klaviyo solves several business problems: it allows me to segment our customer database effectively, optimizes the retention process, and improves our conversion rates. From remarketing to sending targeted emails based on user behavior, its scope of use is extensive and flexible. Klaviyo is ideal in several situations. For example, for an online store that wants to increase customer loyalty, Klaviyo makes it easy to send thank-you emails, notifying users about exclusive offers and recommended products based on recent purchases.
What do you dislike most about this product?
Sometimes the complexity of segmentation can lead to errors, such as sending promotions to the wrong groups, which can be a missed opportunity.
What recommendations would you give to someone considering this product?
Klaviyo excels when it comes to e-commerce and personalizing the customer experience, although it may be less suitable for companies whose focus is not on direct sales or for those looking for simpler and less expensive solutions.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features

David R.
- Role: Consultant
- Industry: Food and Beverage
- Involvement: IT Leader or Manager
Submitted Jul 2025
Great product alongside Big commerce
Likeliness to Recommend
What differentiates Klaviyo from other similar products?
It connects deeply with eCommerce platforms and makes it easy to send targeted emails based on customer behavior.
What is your favorite aspect of this product?
The automation flows鈥攐nce they鈥檙e set up, they basically run themselves and drive great results.
What do you dislike most about this product?
It can be a bit tricky to learn at first, especially if you're new to email marketing.
What recommendations would you give to someone considering this product?
Start simple, use their templates, and take advantage of the support articles鈥攖hey help a lot.
Pros
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
- Trustworthy

Chukwudi U.
- Role: Industry Specific Role
- Industry: Media
- Involvement: End User of Application
Submitted May 2025
A unique email marketing tool
Likeliness to Recommend
What differentiates Klaviyo from other similar products?
Klaviyo thrives with its data driven automation tools targeted at e-commerce businesses owners
What is your favorite aspect of this product?
Klaviyo is integrated with e-commerce platforms like Shopify
What do you dislike most about this product?
It鈥檚 user interface is not very friendly for beginners especially when analyzing detailed data
What recommendations would you give to someone considering this product?
If you鈥檙e new to email automation, start with basic flows.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing