Keeper Customer Reviews 2025

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Keeper Security

Keeper

Composite Score

8.9 /10

CX Score

9.0 /10

146 Reviews

What is Keeper?

Keeper Business Password Manager protects companies of all sizes across every industry. Secure business passwords to prevent data breaches, improve employee productivity and meet compliance standards.

Company Details

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Awards & Recognition

Keeper won the following awards in the Password Management category

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2024 Data Quadrant Champion

Latest Award, 2024

1 Top Rated Capabilities

2 Top Rated Features

Latest Award, 2024

2024 Emotional Footprint Champion

2024

Service Experience
Product Impact
Conflict Resolution

2024

2023 Data Quadrant Champion

2023

3 Top Rated Capabilities

5 Top Rated Features

2023

2022 Data Quadrant Champion

2022

4 Top Rated Capabilities

5 Top Rated Features

2022

2021 Data Quadrant Champion

2021

Keeper Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Keeper.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

98 Plan to Renew

83 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Keeper?

1% Negative

8% Neutral

91% Positive

Pros

Reliable
Enables Productivity
Security Protects
Trustworthy

Feature Ratings

Average 85

Credential Management

Password Generator

Multi-Factor Authentication (MFA)

Vault for Each User

Work and Personal

Encryption and Decryption

Access From Multiple Devices

Team Management

Dashboard

Policy Engine and Enforcements

Single Sign-On (SSO)

Vendor Capability Ratings

Average 82

Ease of Implementation

Business Value Created

Quality of Features

Vendor Support

Availability and Quality of Training

Ease of Data Integration

Ease of IT Administration

Usability and Intuitiveness

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Customization

Also Featured in...

Privileged Access Management

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Keeper Reviews

Davide P.

Role: Consultant
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2021

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Likeliness to Recommend

10 /10

What differentiates Keeper from other similar products?

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What is your favorite aspect of this product?

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What do you dislike most about this product?

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What recommendations would you give to someone considering this product?

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Pros

Helps Innovate
Trustworthy
Efficient Service
Caring

Ingo W.

Role: Information Technology
Industry: Insurance
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2021

Great password manager, with good feature add-ons,

Likeliness to Recommend

10 /10

What differentiates Keeper from other similar products?

Like most password managers, Keeper does a good job of organizing and protecting your passwords. Keepers extra features such as Breach Watch and live training are great add-ons. The product is continually improving with minor changes pushed out regularly. With multiple ways to fill a password, Keeper helps you find a way to populate those fields on even stubborn websites.

What is your favorite aspect of this product?

Knowing my information is secure.

What do you dislike most about this product?

Can get a little pricey when you start adding items on.

What recommendations would you give to someone considering this product?

Look at all the top tier players. Get some staff to test it with you. I had users dump other products to move to Keeper, prior to us making it mandatory a year later.

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Enables Productivity

Fabrizio S.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2021

Facile da usare, ma caro

Likeliness to Recommend

10 /10

What differentiates Keeper from other similar products?

Intuitivo, si integra bene con app e browser

What is your favorite aspect of this product?

Cronologia password

What do you dislike most about this product?

Qualche falso positivo in compilazione.

What recommendations would you give to someone considering this product?

猫 valido va fatta una formazione agli utenti

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

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Keeper

What is Keeper?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

2023 Data Quadrant Champion

2022 Data Quadrant Champion

2021 Data Quadrant Champion

Keeper Ratings

91 Likeliness to Recommend

98 Plan to Renew

83 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love Keeper?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Credential Management Software provides credential management and retrieval functionality.

Password Generator Software includes the ability for users to generate strong passwords.

Multi-Factor Authentication (MFA) Supports multi-factor device and app authentication.

Vault for Each User Each user has access to their own password vault.

Work and Personal Offers the ability for users to leverage some or all software features for personal use.

Encryption and Decryption Advanced capabilities to encode data and information with visibility and controls.

Access From Multiple Devices Software can be accessed from multiple devices. Ideally this access will be possible regardless of the operating system used.

Team Management Create and manage team members. Items can be shared across team members.

Dashboard Includes alerts and notifications, KPIs, visual analytics, and interactive features.

Policy Engine and Enforcements Includes standard and/or customizable security policies, and the ability to enforce policies.

Single Sign-On (SSO) Login authentication linked to corporate login credentials, and user account information auto-populated to the expense profile.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Privileged Access Management

Keeper Reviews

Davide P.

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Likeliness to Recommend

Pros

Ingo W.

Great password manager, with good feature add-ons,

Likeliness to Recommend

Pros

Fabrizio S.

Facile da usare, ma caro

Likeliness to Recommend

Pros

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Title

Feature Ratings

Credential Management

Password Generator

Multi-Factor Authentication (MFA)

Vault for Each User

Work and Personal

Encryption and Decryption

Access From Multiple Devices

Team Management

Dashboard

Policy Engine and Enforcements

Single Sign-On (SSO)

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Quality of Features

Vendor Support

Availability and Quality of Training

Ease of Data Integration

Ease of IT Administration

Usability and Intuitiveness

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Customization