Joomla! Customer Reviews 2025 | Digital Experience

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Joomla!

Composite Score

7.8 /10

CX Score

8.2 /10

69 Reviews

What is Joomla!?

Joomla! is an award-winning content management system (CMS), which enables you to build Web sites and powerful online applications. Many aspects, including its ease-of-use and extensibility, have made Joomla! the most popular Web site software available. Best of all, Joomla is an open source solution that is freely available to everyone.

Company Details

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Awards & Recognition

Joomla! won the following awards in the Digital Experience - Midmarket category

Filter By

1 Top Rated Capabilities

1 Top Rated Features

Latest Award, 2025

Contract Negotiation
Conflict Resolution

2024

1 Top Rated Capabilities

4 Top Rated Features

2024

0 Top Rated Capabilities

1 Top Rated Features

2023

Joomla! Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Joomla!.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

82 Likeliness to Recommend

1
Since last award

90 Plan to Renew

87 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Joomla!?

7% Negative

3% Neutral

90% Positive

Pros

Acts with Integrity
Altruistic
Fair
Generous Negotitation

Feature Ratings

Average 77

Digital Asset Management

Analytics and Reporting

Multi Channel Support

Social Media Integration

Content Security

Standard Templates

Web Publishing Capabilities

Translation Facilitation

E-Commerce Integration

Content Repository

Management Interface

Vendor Capability Ratings

Average 77

Product Strategy and Rate of Improvement

Ease of Implementation

Quality of Features

Usability and Intuitiveness

Ease of IT Administration

Breadth of Features

Business Value Created

Ease of Data Integration

Vendor Support

Ease of Customization

Availability and Quality of Training

Joomla! Reviews

Paula C.

Role: Sales Marketing
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2025

Easy to use but a bit pricey

Likeliness to Recommend

10 /10

What differentiates Joomla! from other similar products?

It's built on a component based architecture. It allows modular structure and easy integration of third party extensions making it highly adaptable.

What recommendations would you give to someone considering this product?

It also supports many languages out of the box with a larger and active community of user and developers for wealth and resources extensions template. Making it easy for Web creation.

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Traylor H.

Role: Information Technology
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2024

MULTILINGUAL SUPPORT AND SCALABILITY

Likeliness to Recommend

9 /10

What differentiates Joomla! from other similar products?

It is quite stable and offers many useful plugins for extensions...

What is your favorite aspect of this product?

There are many plugins as extensions.

What recommendations would you give to someone considering this product?

Joomla refers to plugins as extensions and there are many.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Ale M.

Role: Information Technology
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2024

Reliable hosting.

Likeliness to Recommend

9 /10

What differentiates Joomla! from other similar products?

Like WordPress, Joomla! offers an extensive repository of plugins.

What is your favorite aspect of this product?

It's easy enough to start creating content from scratch.

What do you dislike most about this product?

It's easy enough to use, zero complaints about it.

What recommendations would you give to someone considering this product?

It is easy enough to use, offers reliable hosting and an extensive plugin repository.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

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Joomla!

What is Joomla!?

Company Details

Need Assistance?

Awards & Recognition

Joomla! Ratings

82 Likeliness to Recommend

1 Since last award

90 Plan to Renew

87 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+89 Net Emotional Footprint

How much do users love Joomla!?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Digital Asset Management Controls non-text assets such as images and video clips; includes advanced DAM functionality for product marketing.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Multi Channel Support Integration with email, telephone, and live chat, and with self-service and social media.

Social Media Integration The solution provides support for social property and content creation management, as well as social media analytics.

Content Security The ability to integrate existing security protocols and technologies, SSO, and Role-based permissions. Support for content filtering integration

Standard Templates The solution provides the ability to use standard pre-made website designs, which help to simplify the process of building web presence.

Web Publishing Capabilities The ability to build and upload websites, update the associated webpages, and post content online.

Translation Facilitation Certain WCM tools offer workflow capability to facilitate language translation. This feature is appropriate primarily for multinational entities.

E-Commerce Integration Includes payment and multiple design options, website security, online support, and integrated shipping.

Content Repository Database of content with an associated set of data management, ability to search, and access methods allowing application-independent access to the content.

Management Interface Advanced management interface functionality for enterprises that perform frequent refreshes of their site, perhaps through a syndication or publication process.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Joomla! Reviews

Paula C.

Easy to use but a bit pricey

Likeliness to Recommend

Pros

Traylor H.

MULTILINGUAL SUPPORT AND SCALABILITY

Likeliness to Recommend

Pros

Ale M.

Reliable hosting.

Likeliness to Recommend

Pros

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Title

1
Since last award

1
Since last award

Feature Ratings

Digital Asset Management

Analytics and Reporting

Multi Channel Support

Social Media Integration

Content Security

Standard Templates

Web Publishing Capabilities

Translation Facilitation

E-Commerce Integration

Content Repository

Management Interface

Vendor Capability Ratings

Product Strategy and Rate of Improvement

Ease of Implementation

Quality of Features

Usability and Intuitiveness

Ease of IT Administration

Breadth of Features

Business Value Created

Ease of Data Integration

Vendor Support

Ease of Customization

Availability and Quality of Training