Jira Customer Reviews 2025 | Project Management

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Atlassian

Jira

Composite Score

8.9 /10

CX Score

9.2 /10

1040 Reviews

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details

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Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

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Product Impact

Latest Award, 2025

1 Top Rated Capabilities

2 Top Rated Features

2024

1 Top Rated Capabilities

4 Top Rated Features

2023

1 Top Rated Capabilities

6 Top Rated Features

2022

Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

97 Plan to Renew

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

1% Negative

4% Neutral

95% Positive

Pros

Reliable
Performance Enhancing
Enables Productivity
Respectful

Feature Ratings

Average 85

Collaboration

Workflow Management

Planning and Scheduling

Dependency and Milestone Tracking

Document Management

Hierarchical Task Management

Reporting

Resource Management

Time & Expense Tracking

Retainer Management

Calendar Integration

Vendor Capability Ratings

Average 82

Business Value Created

Quality of Features

Breadth of Features

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Availability and Quality of Training

Usability and Intuitiveness

Vendor Support

Also Featured in...

Task Management

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Product Management

Translation missing: en.product_page.ratings.score 8.9

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Application Lifecycle Management

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Jira Reviews

Iana K.

Role: Information Technology
Industry: Entertainment
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2024

Amazing tool

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Jira is easy to integrate and teach anyone to use it

What is your favorite aspect of this product?

easy to use, have many different features, and easy to track tasks

What do you dislike most about this product?

no integration with other tools, such as Airtable

What recommendations would you give to someone considering this product?

Definitely consider buying the product, it will be helpful for your team on a daily basis

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Chris K.

Role: Information Technology
Industry: Technology
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted Apr 2024

Manage any project with Jira is possible now.

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

The tool is more flexible and has a variety of features compared to the other project management tools I鈥檝e tried. It has felt like my personal assistant who adjusts to the demands of my team and supports everyone else in the same wave.

What is your favorite aspect of this product?

Our customizable dashboards and real-time updates assist us in checking how everything is fairing on to detect the challenges and dribble them before they cost us. Jira is a huge time saver.

What do you dislike most about this product?

Although the fundamental functionality is straightforward, something like custom workflows and reports may be complex to learn. The bottom line is that after you鈥檝e learned it, it鈥檚 easily worth it, but don鈥檛 get me wrong: all of this is tough going at first.

What recommendations would you give to someone considering this product?

Start with the fundamentals and progressively improve your skills. Don鈥檛 be afraid to approach the Jira community since they are an invaluable resource for really allowing this tool to function for you.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Pramod G.

Role: Operations
Industry: Consulting
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2024

Excellent project management software !

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

The completely customization functionality and utility is offered in JIRA with Scrum and Kanban boards which helps in faster ticketing management with robust reporting provisions. JIRA is comparatively cheaper than the other similar alternatives like Asana, Monday.com etc.

What is your favorite aspect of this product?

Easy to use and customize as per client and user requirement. It helps in creating customized dashboards and report management system with smooth performance metrices for instant ticketing management system and providing sprint boards for next gen testing process

What do you dislike most about this product?

No issues seen as such. Integration can be made more smooth

What recommendations would you give to someone considering this product?

JIRA is widely known for its best project cycle and ticket management system. It is a cost effective software with wider utility functions and is quite good on performance criteria metrices

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

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Jira

What is Jira?

Company Details

Need Assistance?

Awards & Recognition

Jira Ratings

90 Likeliness to Recommend

1 Since last award

97 Plan to Renew

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Jira?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Workflow Management Includes ability to support flexible and comprehensive workflow-based capabilities.

Planning and Scheduling Includes milestones, tasks and resource assignments (can also include WBS and CPM).

Dependency and Milestone Tracking Ability to define project development stages and task dependencies while setting milestones to mark specific points in a project

Document Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

Hierarchical Task Management Ability to create both templates and unique projects and support tasks that can be divided into sub-tasks and delegated

Reporting Straightforward data storage with ability to create any reports easily. Dashboards for any role with ability to easily build and modify.

Resource Management Includes resource allocation, expense tracking, and resource planning.

Time & Expense Tracking Ability to track time for planning and estimating

Retainer Management Manage the ongoing and recurring work you do for clients, including tasks and billing.

Calendar Integration Syncs calendar objects within the integrated email service, which captures the time within the work object.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Task Management

Product Management

Application Lifecycle Management

Jira Reviews

Iana K.

Amazing tool

Likeliness to Recommend

Pros

Chris K.

Manage any project with Jira is possible now.

Likeliness to Recommend

Pros

Pramod G.

Excellent project management software !

Likeliness to Recommend

Pros

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Title

1
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Feature Ratings

Collaboration

Workflow Management

Planning and Scheduling

Dependency and Milestone Tracking

Document Management

Hierarchical Task Management

Reporting

Resource Management

Time & Expense Tracking

Retainer Management

Calendar Integration

Vendor Capability Ratings

Business Value Created

Quality of Features

Breadth of Features

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Availability and Quality of Training

Usability and Intuitiveness

Vendor Support