Jira Customer Reviews 2025 | Project Management

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Atlassian

Jira

Composite Score

8.9 /10

CX Score

9.2 /10

1040 Reviews

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details

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Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

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Product Impact

Latest Award, 2025

1 Top Rated Capabilities

2 Top Rated Features

2024

1 Top Rated Capabilities

4 Top Rated Features

2023

1 Top Rated Capabilities

6 Top Rated Features

2022

Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

97 Plan to Renew

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

1% Negative

4% Neutral

95% Positive

Pros

Reliable
Performance Enhancing
Enables Productivity
Respectful

Feature Ratings

Average 85

Collaboration

Workflow Management

Planning and Scheduling

Dependency and Milestone Tracking

Document Management

Hierarchical Task Management

Reporting

Resource Management

Time & Expense Tracking

Retainer Management

Calendar Integration

Vendor Capability Ratings

Average 82

Business Value Created

Quality of Features

Breadth of Features

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Availability and Quality of Training

Usability and Intuitiveness

Vendor Support

Also Featured in...

Task Management

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Product Management

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Application Lifecycle Management

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Jira Reviews

Lehar A.

Role: Finance
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2024

Easy to use and collaborate

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

It stands out from others because of it's seamless integration and project management features and a vey user-friendly interface.

What is your favorite aspect of this product?

It is really helpful for document management and bug tracking.

What do you dislike most about this product?

Nothing at all.

What recommendations would you give to someone considering this product?

1) understand your team's specific goals and interests. 2) Explore all the customization options.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Harshil G.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jun 2024

Great product for task management

Likeliness to Recommend

8 /10

What differentiates Jira from other similar products?

Jira has much more flexibility with the features the users want to use

What is your favorite aspect of this product?

It's user interface and ease of access

What do you dislike most about this product?

It is really complex for beginners

What recommendations would you give to someone considering this product?

It's a good product once you know how to use it

Pros

Reliable
Enables Productivity
Inspires Innovation
Client Friendly Policies

Rahul s.

Role: Consultant
Industry: Consulting
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted May 2024

Jira : Perfect management Tool

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Jira provides great collaboration across multiple teams; it has great options for customization and provides great filters and workflows to track a ticket.

What is your favorite aspect of this product?

Jira has good pricing making it suitable for all small and large business. It also help in collaboration , design and deliver within the same software.

What do you dislike most about this product?

The user interface of jira can be improved making it more user friendly. It also lacks real time reporting feature.

What recommendations would you give to someone considering this product?

Please go through proper training and documentation in order to maximize the use of JIRA

Pros

Enables Productivity
Caring
Client Friendly Policies
Includes Product Enhancements

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Jira

What is Jira?

Company Details

Need Assistance?

Awards & Recognition

Jira Ratings

90 Likeliness to Recommend

1 Since last award

97 Plan to Renew

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Jira?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Workflow Management Includes ability to support flexible and comprehensive workflow-based capabilities.

Planning and Scheduling Includes milestones, tasks and resource assignments (can also include WBS and CPM).

Dependency and Milestone Tracking Ability to define project development stages and task dependencies while setting milestones to mark specific points in a project

Document Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

Hierarchical Task Management Ability to create both templates and unique projects and support tasks that can be divided into sub-tasks and delegated

Reporting Straightforward data storage with ability to create any reports easily. Dashboards for any role with ability to easily build and modify.

Resource Management Includes resource allocation, expense tracking, and resource planning.

Time & Expense Tracking Ability to track time for planning and estimating

Retainer Management Manage the ongoing and recurring work you do for clients, including tasks and billing.

Calendar Integration Syncs calendar objects within the integrated email service, which captures the time within the work object.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Task Management

Product Management

Application Lifecycle Management

Jira Reviews

Lehar A.

Easy to use and collaborate

Likeliness to Recommend

Pros

Harshil G.

Great product for task management

Likeliness to Recommend

Pros

Rahul s.

Jira : Perfect management Tool

Likeliness to Recommend

Pros

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Title

1
Since last award

Feature Ratings

Collaboration

Workflow Management

Planning and Scheduling

Dependency and Milestone Tracking

Document Management

Hierarchical Task Management

Reporting

Resource Management

Time & Expense Tracking

Retainer Management

Calendar Integration

Vendor Capability Ratings

Business Value Created

Quality of Features

Breadth of Features

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Availability and Quality of Training

Usability and Intuitiveness

Vendor Support