What is HubSpot Service Hub?
To increase customer retention, you need to focus on delivering customer value. Service Hub turns your customer experience from a cost center to a revenue driver. Service Hub brings all your customer service data and channels together in one place, and helps scale your support through automation and self-service. More time for proactive service that delights, retains, and grows your customer base.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
97 Plan to Renew
1
Since last award
81 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love HubSpot Service Hub?
Pros
- Respectful
- Fair
- Performance Enhancing
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Customer Service Knowledge Management
Customer Community Management
Contact Center Integration
Agent Scripting
Customer Self Service Capabilities
Analytics and Reporting
Agent Collaboration
Intelligent Search
Multi Channel Support
Customer Service Workflow Management
Mobile Customer Care
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Quality of Features
Ease of IT Administration
Vendor Support
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Breadth of Features
Ease of Customization
Also Featured in...
HubSpot Service Hub Reviews
Glenn C.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Initial Implementation
Submitted Jul 2023
HubSpot Is Evolving even with CS
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
Quality of support
What is your favorite aspect of this product?
Sales Marketing and CS can all work from the same overall product
What do you dislike most about this product?
This is still a fairly new product that lacks some feature functionality
What recommendations would you give to someone considering this product?
For a smaller business this is a great solution. For larger companies or companies where CS is extremely important you might not have all the features you need.
Pros
- Caring
- Saves Time
- Helps Innovate
- Continually Improving Product
Om shivam k.
- Role: Sales Marketing
- Industry: Communications
- Involvement: End User of Application
Submitted Apr 2025
Real review hubspot
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
It connects the customer service directly with sales and marketing through which I can see full customer history, including mails and deals. It also has free CRM which allows me to personalize support at scale.
What is your favorite aspect of this product?
I love that everything is connected in one place and I can see the previous chats , sales activities, website visits, emails.
What do you dislike most about this product?
Some features that I want to use are locked and can be used in higher plans.
What recommendations would you give to someone considering this product?
Connect the service hub isolation with hubspot CRM and a 360掳 view of customers , including sales and past interaction. Use the tutorial and certification to help the team.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Oluwatoyin O.
- Role: Industry Specific Role
- Industry: Communications
- Involvement: IT Development, Integration, and Administration
Submitted Apr 2025
Hubspot- A unified Plaform
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
Hubspot combines multiple tools under one roof.
What is your favorite aspect of this product?
It has built in automation and workflows
What do you dislike most about this product?
Limited customization
What recommendations would you give to someone considering this product?
Great for marketers 鈥� no coding needed, and it鈥檚 optimized for SEO.
Pros
- Continually Improving Product
- Reliable
- Enables Productivity
- Unique Features
