What is HubSpot Service Hub?
To increase customer retention, you need to focus on delivering customer value. Service Hub turns your customer experience from a cost center to a revenue driver. Service Hub brings all your customer service data and channels together in one place, and helps scale your support through automation and self-service. More time for proactive service that delights, retains, and grows your customer base.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
100 Plan to Renew
85 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love HubSpot Service Hub?
Pros
- Enables Productivity
- Helps Innovate
- Respectful
- Acts with Integrity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Social Features
Reporting and Analytics
Multiple File Type Support
AI Capabilities
Version Control
Role-Based Access
Intelligent Search
API Integration
Workflow and Approval Management
Configurable Knowledge Repository
Rich Text Editor
Vendor Capability Ratings
Ease of Data Integration
Ease of Implementation
Ease of IT Administration
Availability and Quality of Training
Quality of Features
Vendor Support
Usability and Intuitiveness
Business Value Created
Breadth of Features
Ease of Customization
Product Strategy and Rate of Improvement
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HubSpot Service Hub Reviews
Amy S.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Apr 2025
Wonderful for searchable & automatic SEO-optimized
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
Fascinating for knowledge base which is amazing for customers to get answers on their own.
What is your favorite aspect of this product?
Amazing for it's searchable, beautifully organized and automatic SEO-optimized.
What do you dislike most about this product?
I have had no any problem at with it.
What recommendations would you give to someone considering this product?
It's fascinating for knowledge base for easier and effective for customers to get answers on their own to boost satisfaction.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Nanette C.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Apr 2025
"Super easy KB interface"!
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
Knowledge base interface is super easy with display of customer insights.Easy to create content in multiple languages
What is your favorite aspect of this product?
Super easy user interface for customer insights.
What do you dislike most about this product?
Nothing to dislike about for the time I have used it.
What recommendations would you give to someone considering this product?
Has a friendly knowledge base interface which makes it easy to use and get customer insight and create content on multiple languages.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Oluwasola Racheal O.
- Role: Information Technology
- Industry: Healthcare
- Involvement: IT Leader or Manager
Submitted Mar 2025
Easy-to-Use Support Tool, Great CRM Integration
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
HubSpot Service Hub stands out because it connects customer support with sales and marketing in one place. Unlike other tools, it has a built-in CRM, making it easy to track customer history and personalize support
What is your favorite aspect of this product?
My favourite thing about HubSpot Service Hub is how everything is connected in one place. The built-in CRM makes it easy to see customer history, and the automation tools help save time by handling repetitive tasks
What do you dislike most about this product?
What I dislike most about HubSpot Service Hub is that some of the best features are only available in the expensive plans
What recommendations would you give to someone considering this product?
Try the free version first. It has useful features, and you can see if it fits your needs before upgrading. Make the most of the CRM. It helps keep track of customer interactions and makes support more personal.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
