What is HubSpot Service Hub?
To increase customer retention, you need to focus on delivering customer value. Service Hub turns your customer experience from a cost center to a revenue driver. Service Hub brings all your customer service data and channels together in one place, and helps scale your support through automation and self-service. More time for proactive service that delights, retains, and grows your customer base.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
97 Plan to Renew
1
Since last award
81 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love HubSpot Service Hub?
Pros
- Respectful
- Fair
- Performance Enhancing
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Customer Service Knowledge Management
Customer Community Management
Contact Center Integration
Agent Scripting
Customer Self Service Capabilities
Analytics and Reporting
Agent Collaboration
Intelligent Search
Multi Channel Support
Customer Service Workflow Management
Mobile Customer Care
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Quality of Features
Ease of IT Administration
Vendor Support
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Breadth of Features
Ease of Customization
Also Featured in...
HubSpot Service Hub Reviews
Christopher O.
- Role: Consultant
- Industry: Technology
- Involvement: End User of Application
Submitted Apr 2024
Great Updates Happening even better with more Hubs
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
Its connectivity with other Hubs in HubSpot make a contact's journey from marketing to sales to service absolutely incredible.
What is your favorite aspect of this product?
Surveys inside of HubSpot are really helpful because it is very easy to help the sales and marketing team see how customers are feeling.
What do you dislike most about this product?
The ticketing updates can be very difficult to figure out and set up sometimes
What recommendations would you give to someone considering this product?
This is the most useful software when you have marketing and sales hub
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
- Role: Consultant
- Industry: Consulting
- Involvement: End User of Application
Submitted Apr 2024
Easy to use but lacks advanced reporting features
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Inspires Innovation
- Friendly Negotiation
Cons
- Less Efficient Service
- Less Effective Service
Piyush S.
- Role: Information Technology
- Industry: Engineering
- Involvement: IT Leader or Manager
Submitted Mar 2024
Manage Business Effectively with HubSpot
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
HubSpot Service Hub was easy to install from scratch and get the support function up and running. I installed it and had never used HubSpot before, so I was glad it was pretty easy. I prefer the admin component flow and UI because it made getting started painless. I was able to connect a new email address, automate responses, automate survey responses and create categories and an easy-to-use dashboard interface without much work. I was impressed with the deployment and am happy that the platform is designed to meet my needs. It is very convenient to connect to the knowledge base to get information.
What is your favorite aspect of this product?
I appreciate all the property customization and status flows, as well as the ability to keep thorough records of communication. It's helpful to set requirements so we can't get things lost or confused in service processes.
What do you dislike most about this product?
I don't like how it simply removes the existence of a standalone ticket and just paste the contents in the new parent ticket. Also, Would be good to have property cross-pollination between surveys and forms - combined/integrated data.
What recommendations would you give to someone considering this product?
If you're considering HubSpot Service Hub, I recommend diving into its user-friendly interface and exploring its powerful features. Take the time to configure it to fit your unique business needs and workflows. Take the opportunity to improve your customer service processes and deepen your relationships with your customers. With HubSpot Service Hub, you're not just investing in software; you invest in building lasting relationships and delivering exceptional experiences.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
