What is HubSpot Service Hub?
To increase customer retention, you need to focus on delivering customer value. Service Hub turns your customer experience from a cost center to a revenue driver. Service Hub brings all your customer service data and channels together in one place, and helps scale your support through automation and self-service. More time for proactive service that delights, retains, and grows your customer base.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
97 Plan to Renew
81 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love HubSpot Service Hub?
Pros
- Respectful
- Performance Enhancing
- Enables Productivity
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Customer Service Knowledge Management
Customer Community Management
Analytics and Reporting
Customer Self Service Capabilities
Contact Center Integration
Agent Scripting
Agent Collaboration
Multi Channel Support
Intelligent Search
Customer Service Workflow Management
Mobile Customer Care
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Usability and Intuitiveness
Business Value Created
Ease of Data Integration
Ease of IT Administration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Vendor Support
Breadth of Features
Ease of Customization
Also Featured in...
HubSpot Service Hub Reviews
Aaditya S.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Sep 2021
Best CRM Software
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
The ability to have all my data in one place and the ability to my personalized dashboards.
What is your favorite aspect of this product?
The support from the support and product team, They're so friendly and willing to help us find solutions to our admittedly unusual usage of Hub spot at times.
What do you dislike most about this product?
I wish that the performance were better at times, as we do experience some delays with showing tickets or ticket views.
What recommendations would you give to someone considering this product?
Hubspot is a well established platform and is easy to use and brings great reporting tools or predefined surveys that you can use right away. This helps us understand how our customers feel and thus helps improve our services.
Pros
- Performance Enhancing
- Trustworthy
- Efficient Service
- Saves Time
- Role: Operations
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Sep 2021
Easy to use!
Likeliness to Recommend
Pros
- Performance Enhancing
- Enables Productivity
- Trustworthy
- Efficient Service
Colee S.
- Role: Operations
- Industry: Retail
- Involvement: End User of Application
Submitted Sep 2021
Great analytics and reporting. Easy to use.
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
Tons of options, great reporting tools.
What is your favorite aspect of this product?
Organization and so many features.
What do you dislike most about this product?
Customer Service hub could be better and easier to sort.
What recommendations would you give to someone considering this product?
Great for keeping all your eggs in one basket.
Pros
- Continually Improving Product
- Unique Features
- Helps Innovate
- Reliable
