What is HubSpot Service Hub?
To increase customer retention, you need to focus on delivering customer value. Service Hub turns your customer experience from a cost center to a revenue driver. Service Hub brings all your customer service data and channels together in one place, and helps scale your support through automation and self-service. More time for proactive service that delights, retains, and grows your customer base.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceHubSpot Service Hub Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on HubSpot Service Hub.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
97 Plan to Renew
1
Since last award
81 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love HubSpot Service Hub?
Pros
- Respectful
- Fair
- Performance Enhancing
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Customer Service Knowledge Management
Customer Community Management
Contact Center Integration
Agent Scripting
Customer Self Service Capabilities
Analytics and Reporting
Agent Collaboration
Intelligent Search
Multi Channel Support
Customer Service Workflow Management
Mobile Customer Care
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Quality of Features
Ease of IT Administration
Vendor Support
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Breadth of Features
Ease of Customization
Also Featured in...
HubSpot Service Hub Reviews
Colee S.
- Role: Operations
- Industry: Retail
- Involvement: End User of Application
Submitted Sep 2021
Great analytics and reporting. Easy to use.
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
Tons of options, great reporting tools.
What is your favorite aspect of this product?
Organization and so many features.
What do you dislike most about this product?
Customer Service hub could be better and easier to sort.
What recommendations would you give to someone considering this product?
Great for keeping all your eggs in one basket.
Pros
- Continually Improving Product
- Unique Features
- Helps Innovate
- Reliable
Ara G.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Initial Implementation
Submitted Sep 2021
Tons of great features all in one place
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
The amount of features it offers all in a single platform really alleviates having to use multiple tools for multiple things. It centralizes many of our business efforts.
What is your favorite aspect of this product?
It allows for very specific customization which makes it easy and effective to use for all kinds of businesses and companies.
What do you dislike most about this product?
Some of the service pipelines don't always work like I expect them to.
What recommendations would you give to someone considering this product?
Make sure all of the customizations you add work properly before loading in all of your company information.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Respectful
Cons
- Slower Product Innovation
- Less Effective Service
- Under Delivered
Daisy B.
- Role: Operations
- Industry: Transportation
- Involvement: End User of Application
Submitted Sep 2021
Very helpful in keeping things organized
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
There's a lot of features available in just one tool.
What is your favorite aspect of this product?
Knowledge Base and Service Tickets
What do you dislike most about this product?
Nothing specific at the moment, I think every feature serves its purpose.
What recommendations would you give to someone considering this product?
If you want to keep track of everything going on, this is a perfect tool for you. I really love their Knowledge Base and service tickets features, plus how you can easily see an overview of things in the Reports section.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
