What is HubSpot Service Hub?
To increase customer retention, you need to focus on delivering customer value. Service Hub turns your customer experience from a cost center to a revenue driver. Service Hub brings all your customer service data and channels together in one place, and helps scale your support through automation and self-service. More time for proactive service that delights, retains, and grows your customer base.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
97 Plan to Renew
1
Since last award
81 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love HubSpot Service Hub?
Pros
- Respectful
- Fair
- Performance Enhancing
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Customer Service Knowledge Management
Customer Community Management
Contact Center Integration
Agent Scripting
Customer Self Service Capabilities
Analytics and Reporting
Agent Collaboration
Intelligent Search
Multi Channel Support
Customer Service Workflow Management
Mobile Customer Care
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Quality of Features
Ease of IT Administration
Vendor Support
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Breadth of Features
Ease of Customization
Also Featured in...
HubSpot Service Hub Reviews
Vanessa C.
- Role: Operations
- Industry: Other
- Involvement: Initial Implementation
Submitted Sep 2021
Outstanding flexible quality solution
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
Overall powerful tool for customer service with flexible knowledge base for customers to help themselves ; Chats, Customer surveys and Help centers etc.
What is your favorite aspect of this product?
Easy to set up and customize its flexible knowledge base. Easy to integrate and migrate data. The interface is user friendly and intuitive. Easy to manage tickets. Excellent customer support.
What do you dislike most about this product?
Nothing to dislike about this product, it works to our requirements and expectations.
What recommendations would you give to someone considering this product?
It is a very powerful single platform for all your customer service requirements with excellent reporting capabilities to unlock insights and improve on your efficiency and productivity.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Sarah T.
- Role: Operations
- Industry: Other
- Involvement: Initial Implementation
Submitted Sep 2021
Solid flexible customer service solution
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
Single platform for customer service with a flexible knowledge base; Live Chats and Bots, Customer surveys, Help centers and many more Which helps solve customer problems and enquiries more efficiently and accurate.
What is your favorite aspect of this product?
User friendly interface, easy to learn and use. Easy to set and customize its knowledge base. Easy to integrate and data. Easy to create tickets from live chat and Bots, making it easy to track customers enquiries. Excellent customer support from HubSpot service team.
What do you dislike most about this product?
A very superior tool with knowledge base for customers to help themselves, nothing to dislike.
What recommendations would you give to someone considering this product?
A great tool that will help customer service team to work more efficiently and manage a great amount of enquiries faster.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
- Role: Operations
- Industry: Healthcare
- Involvement: Business Leader or Manager
Submitted Sep 2021
Feature requests can be expedited.
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
